Workforce Optimization for ITSM integration with Process Mining components

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Workforce Optimization for ITSM installs roles and properties to configure the Workforce Optimization for ITSM integration with Process Mining.

    Properties

    Property Description
    sn_team_perf.enable.po.wfo Enable the integration of Process Mining with Workforce Optimization for ITSM.
    • Type: true | false
    • Default value: false
    promin.wfo.run_frequency Time interval to re-mine Process Mining projects. After you run the Process Mining - WFO Remine Projects scheduled job to mine the data, you can run it again only at the set interval. If you run the job earlier than that, it will not remine the data.
    • Type: integer
    • Default value: 7 days

    Roles

    Role title [name] Description Contains roles
    Process Mining Analyst [sn_process_optimization_analyst] Create and share Process Mining projects. sn_process_optimization_viewer

    Scheduled jobs

    Navigate to All > System Definition > Scheduled jobs.

    Name Description
    Process Mining - WFO Remine Projects Automatically runs once a day. You can run this job on demand when additional data is added to a project so that you get the up-to-date process insights into your projects. The job will remine data based on the frequency set in the promin.wfo.run_frequency property.