Global Search in Workforce Optimization for ITSM

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Locate what you're looking for quickly using the global search in Workforce Optimization for ITSM.

    As an agent or a manager, easily find the information you need by searching users, groups, shifts, schedules, or tasks using the search icon Search icon.
    Note:
    To search shifts and schedules, you must generate the text index for the following tables before you start performing the search for shifts and schedules:
    • Schedule [sn_shift_planning_schedule_plan]
    • Shift Plan [sn_shift_planning_shift_plan]