External Content Integration Sources

Release version: Washingtondc

Updated February 1, 2024

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Summary of External Content Integration Sources IT Service Management

This guide details how to integrate Coaching with Learning using third-party learning management systems, including Cornerstone OnDemand, Pluralsight, Udemy, and ServiceNow University. The integration allows for the automatic creation of source records in the Enterprise Service Management Integrations Framework, which contain predefined properties and integration services essential for managing learning courses and user activities.

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Key Features

Source Records: Automatically created for each LMS, these records include properties such as pagesize, fullpull, and pulloffsethours to manage data synchronization effectively.
Integration Services: Enable interactions between ServiceNow and the LMS to pull or push learning courses and user activities. Key services include:
- Course assignment and progress tracking.
- User mapping using email IDs.

Key Outcomes

By implementing these integrations, ServiceNow customers can streamline their learning processes, ensuring that user activities and course progress are accurately reflected within the ServiceNow instance. This approach enhances workforce optimization by providing seamless access to learning resources and tracking user engagement across various platforms.

When you integrate Coaching With Learning with third-party learning management systems, the source record for Cornerstone OnDemand, Pluralsight, Udemy, and ServiceNow University applications are automatically created in the Enterprise Service Management Integrations Framework. These source records contain a predefined set of properties and integration services.

Table 1. Integration source record for Cornerstone Ondemand
Field	Description
Name	Name of the record in Enterprise Service Management Integrations Framework: Cornerstone.
Properties	Set of properties that are predefined for Cornerstone OnDemand application. page_size: Number of records that are pulled through an API call from Cornerstone OnDemand application. full_pull: When set to True, all the active users and learning courses from the Cornerstone OnDemand system are pulled into the ServiceNow instance. When set to False, modified users, modified transcripts, and updated courses are pulled from the Cornerstone OnDemand system into the ServiceNow instance. url_prefix: Deep link prefix to pull learning objects from Cornerstone OnDemand system during run time. pull_offset_hours: The time, in hours, calculated from the last successful run for the next synchronization to occur For example, the last successful run was on 12/12/2021 at 17:00:00, pull_offset_hours is set to 5, and full_pull is set to False. The next pull fetches all the records that have been modified from 12/12/2021 12:00:00 until current date and time.
Integration Services	Services interact with Cornerstone Ondemand application to pull or push learning courses. Course assign service: Assigns a course to an employee in the Cornerstone Ondemand application. Sync users: Maps users in the Cornerstone OnDemand system to users in the ServiceNow system using email Ids. Note: If you want to use user_id or user_name field for mapping users, then overridegetCornerstoneUser method in the sn_lc.UserMappingUtil script. Courses: Pulls learning courses from Cornerstone OnDemand system into ServiceNow. User activity: Pulls details of user activity on learning courses from Cornerstone OnDemand system into ServiceNow.

Table 2. Integration source record for Pluralsight
Field	Description
Name	Name of the record in Enterprise Service Management Integrations Framework: Pluralsight.
Properties	Set of properties that are predefined for the Pluralsight system. page_size: Number of records that are pulled through an API call from Pluralsight. full_pull: When set to True, all the learning courses are pulled from Pluralsight into the ServiceNow instance. When set to False, updated learning courses progress is pulled from Pluralsight into the ServiceNow instance. pull_offset_hours: Value that is considered for pulling modified records. For example, the last successful run was on 12/12/2021 at 17:00:00, pull_offset_hours is set to 5, and full_pull is set to False. The next pull fetches all the records that have been modified from 12/12/2021 12:00:00 until current date and time.
Integration Services	Integration services interact with Plural sight application to pull learning courses into ServiceNow. Courses: Pulls learning courses from Pluralsight into ServiceNow. Course progress: Pulls the progress of learning courses from Pluralsight into ServiceNow.

Table 3. Integration source record for Udemy
Field	Description
Name	Name of the record in Enterprise Service Management Integrations Framework: Udemy
Properties	Set of properties that are predefined for the Udemy system. page_size: Number of records that are pulled through an API call from Udemy into ServiceNow. full_pull: When set to True, all the learning courses are pulled from Udemy into the ServiceNow instance. When set to False, updated learning courses and learning course progress are pulled from Udemy into the ServiceNow instance. pull_offset_hours: Value that is considered for pulling modified records. For example, the last successful run was on 12/12/2021 at 17:00:00, pull_offset_hours is set to 5, and full_pull is set to False. The next pull fetches all the records that have been modified from 12/12/2021 12:00:00 until current date and time.
Integration Services	Integration services interact with Udemy application to pull learning courses into ServiceNow. Pull Courses: Pulls learning courses from Udemy into ServiceNow platform. Pull user activity: Pulls details of user activity on learning courses from Udemy into the ServiceNow platform.

Table 4. Integration source record for ServiceNow University
Field	Description
Name	Name of the record in Enterprise Service Management Integrations Framework: ServiceNow University
Properties	The full_pull property is predefined for the ServiceNow University system. When set to True, all the learning courses are pulled from ServiceNow University into the ServiceNow platform. When set to False, updated learning courses and learning course progress are pulled from ServiceNow University into the ServiceNow platform.
Integration Services	Integration services interact with ServiceNow University application to pull learning courses into ServiceNow. Pull Courses: Pulls learning courses from ServiceNow University into the ServiceNow platform. Pull user activity: Pulls details of user activity on learning courses from ServiceNow University into the ServiceNow platform.