---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Enable email client

# Enable the email client for a table {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Enable the email client for a table so that users can send emails directly from the table record.

## Before you begin

Role required: admin

## About this task

The email client is enabled by default on the Incident \[incident\] table. You can enable the email client for another table by adding the email_client dictionary attribute to the table.  
Note:  
This capability is not inherited by tables that extend the current table. For example, enabling the email client on the Task table does not enable it for the Incident or Problem tables.

## Procedure

1. Open a record in the table that you want to enable the email client for.  
   For example, to enable the email client for the Problem \[problem\] table, navigate to ProblemOpen, and then open any problem record.
2. On the form, select the menu icon (![Menu icon]()) and then select ConfigureDictionary.
3. On the Dictionary Entries list, open the record of type Collection.  
   The record does not have any entry for Column name.
4. On the form, in the Related Links section, select Advanced view.
5. In the Attributes field, enter <kbd class="ph userinput">email_client=true</kbd>.  
   If there are other values in the field, separate the attribute with a comma.
6. Select Update.

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