The following steps give you a walkthrough of how you can manage and initiate a CiscoWebex conference call directly from a major security incident.
Before you begin
Role required: sn_msi.workspace_manager
Procedure
Navigate to Workspaces > Major Security Incident Management.
From the Major Security Incident list, select a major security incident.
Select the Start a conference call action.
You can also start a conference call by selecting the icon on the right-context menu and selecting the + icon.
The Start conference call pop-up appears.
Choose Cisco Webex as the conference bridge that you want to connect from.
In the Title field, provide a title that describes the reason for the Cisco Webex conference call.
Figure 1. Using the Conference Call Cisco Webex integration
In the Add participants field, select the participants for the Cisco Webex conference call.
You can use the search option to find and add the required participants or select the participants from the Recommendations list, which provides participant recommendations to add to the Cisco
Webex conference call.
The user (host) who initiates the Cisco Webex conference call is automatically added to the list of selected participants. All the users associated with the major security incident are available
by default under the Recommendations list.
Note:
Make sure the participants that you select have a valid email address.
After selecting the participants, provide a brief description of the reason for starting the conference call in the Description field.
The description that you provide will be added to the conference record.
After the participant list is finalized, select Start.
The conference call starts in the Cisco Webex app. All the participants are notified through two emails, one email is sent to the participants from the MSIM app and the other email is sent from the Cisco Webex
conference bridge.
Select the Click here option on top of the major security incident to join the conference call on the Cisco Webex app.
The participants can use the link from the MSIM email notification or the notification from the Cisco Webex app to join the call.Figure 2. Email notification
Open the associated major security incident in the MSIM workspace to view the conference call details.
When the final participant leaves the call, the conference call ends or select End call in the Conference call section to end the conference call.
If the conference call was recorded, then the recording will be available in the Conference call section of the associated major security incident after sometime.
icon on the right-context menu and selecting the + icon.
The Start conference call pop-up appears.