---
sourceDocument: Australia Security Management
sourceDocumentLink: https://www.servicenow.com/docs/r/security-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Security Management

ft:clusterId :

    - security

bundleId :

    - security

workflow :

    - Technology


---

# Security Operations

# Security Operations {#ariaid-title1}

Release version: Australia  
Updated July 29, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Security Operations

ServiceNow® Security Operations applications enable you to import incident data from various security tools into a unified, structured response platform.
This platform uses intelligent workflows, automation, and data visualizations to help prioritize and resolve security threats based on their impact to your organization.
Show full answer Show less  

## Key Features

* **Generative AI Integration:** ServiceNow Otto enhances Security Incident Response, Unified Security Exposure Management (USEM), and Threat Intelligence Security Center (TISC) workspaces with GenAI capabilities, improving threat analysis and response efficiency.
* **Unified Security Exposure Management (USEM):** USEM provides a comprehensive approach to managing security exposure across your digital assets. It also offers a pathway to upgrade from Vulnerability Response applications.
* **Enterprise Security Case Management:** Applications in Security Incident Response assist in analyzing, isolating, and resolving critical security incidents as they occur.
* **Security Posture Control:** Tools that deliver insights into your organization's overall security posture, enabling informed decision-making.
* **Cybersecurity Executive Dashboard:** A consolidated dashboard that aggregates data from multiple Security Operations products for executive-level visibility.
* **Threat Intelligence Security Center (TISC):** A platform for collecting, aggregating, and managing threat intelligence effectively.
* **Data Loss Prevention Incident Response:** Capabilities to manage sensitive customer information and safeguard data loss channels.
* **Shared Applications:** Common functionalities and modules that support various Security Operations applications for consistent performance.
* **Security Operations Scenarios and Examples:** Guidance on deploying Security Operations applications from the ServiceNow® Store and examples of practical use cases.

## Support and Resources

* Access to a dedicated Security Operations Resource Library and community forums for collaboration and knowledge sharing.
* Known Error Portal for troubleshooting common issues.
* Direct contact options for Customer Service and Support to resolve complex problems.

## What to Expect

By leveraging ServiceNow Security Operations, you can expect a streamlined, AI-enhanced security incident response process that improves threat prioritization and resolution. The integrated dashboards and management platforms provide comprehensive visibility and control over your security posture and threat intelligence, helping your organization respond faster and more effectively to evolving security challenges.  
ServiceNow®
Security Operations applications import incident data from your security tools into a structured response engine. Intelligent workflows, automation, and data visualizations help you prioritize and resolve threats based on their impact to your organization.

Choose one of these tiles to get started.

|-|-|-|
| [Security Operations applications and their workspaces Learn how the Security Operations applications can help you improve your security posture.](https://www.servicenow.com/docs/9EZW2cGG5eYrBQLxj6zrmQ#understanding-secops "Protect your assets and enterprise environment with ServiceNow Security Operations applications and the power of the ServiceNow AI Platform. Connect your security and IT teams to help you prioritize and resolve threats based on the impact they pose to your organization.") | [ServiceNow Otto for Security Incident Response Learn how ServiceNow Otto for Security Incident Response supports ServiceNow® Generative AI (GenAI) skills in the Security Incident Response Workspace and in the Core UI (UI16).](https://www.servicenow.com/docs/Y2ce_RVCYtKdTnaM3q7wZA "With ServiceNow Otto for Security Incident Response (SIR), security analysts can use intelligent workflows and ServiceNow generative AI skills to help them resolve security incidents. Security managers can review the context of security incidents and closure notes quickly in a concise, easy-to-read format, view post-incident analysis data, and see recommended remediation steps.") | [ServiceNow Otto for Unified Security Exposure Management Learn how ServiceNow Otto for Unified Security Exposure Management supports ServiceNow® Generative AI (GenAI) skills in the workspaces and in the Core UI (UI16).](https://www.servicenow.com/docs/zF8EY_~tnAS5MEapk1M7bA "Set up, manage, and optimize your generative‑AI solutions on the ServiceNow AI Platform in the Unified Security Exposure Management workspace.") |
| [ServiceNow Otto for Threat Intelligence Security Center Learn how ServiceNow Otto for Threat Intelligence Security Center (TISC) supports ServiceNow® Generative AI (GenAI) skills in the Threat Intelligence Security Center workspace.](https://www.servicenow.com/docs/V3dTb21vc20gmqSe2s0nAA "With ServiceNow Otto for Threat Intelligence Security Center (TISC), threat analysts and security operations teams can use generative AI skills to generate case summaries and threat intelligence reports.") | [Unified Security Exposure Management (USEM) Learn about USEM to transform and manage the security exposure across your digital estate.](https://www.servicenow.com/docs/yewoUeMfeoOsrMOTtdf59Q "Unified Security Exposure Management (USEM) is a comprehensive platform designed to transform how organizations manage security exposure across their digital estate. It consolidates multiple security exposure applications including Vulnerability Response, Configuration Compliance, Application Vulnerability Response, and Container Vulnerability Response into a single, cohesive architecture.") | [Upgrade Vulnerability Response to USEM Upgrade Vulnerability Response applications to Unified Security Exposure Management.](https://www.servicenow.com/docs/04qOA9J4NHZaJ17JOUM5yg "The Migration assistant for Unified Security Exposure Management is a centralized utility that guides and automates the migration from Vulnerability Response applications to Unified Security Exposure Management (USEM). USEM provides a unified foundation that consolidates data models, streamlines features, and enhances performance and scalability across all Security Exposure Management applications.") |
| [Enterprise security case management applications Learn about the applications in Security Incident Response that help you analyze, isolate, and fix critical security incidents as they evolve.](https://www.servicenow.com/docs/ZzcB3D5YA3WIF2ekdmVsZw "Enterprise security case management applications include Security Incident Response, a security orchestration and automation response (SOAR) solution that helps you rapidly respond to evolving threats while optimizing and orchestrating enterprise security operations. It eliminates the errors and friction inherent in manual hand-offs across systems, teams, and responsibilities.") | [Security Posture Control applications Learn about the applications that help you gain insights into your overall security posture.](https://www.servicenow.com/docs/W5AAIQAtM~aFACI5JIjOgw "Gain visibility into your enterprise asset inventory and security tool coverage. Use policies provided with the product or create your own to identify assets missing key security tools, such as endpoint protection, configuration management, and vulnerability scanning. Monitor assets for security tool configurations specific to your environment and automate the remediation workflow for security gaps in the Configuration Compliance application.") | [Cybersecurity Executive Dashboard Learn how the Cybersecurity Executive Dashboard consolidates data from the various SecOps products into a unified dashboard.](https://www.servicenow.com/docs/NKRnTf5MlfO99Z8Wk983gA "The Cybersecurity Executive Dashboard is a comprehensive solution that provides high-level executive officers visibility into an organization's security posture, policies, and initiatives.") |
| [Threat Intelligence Security Center Learn how the Threat Intelligence Security Center (TISC) platform provides technology solutions for aggregation and management of threat intelligence.](https://www.servicenow.com/docs/v_eC3uWaEeyQ8wunrolOMA "The Threat Intelligence Security Center (TISC) platform provides technology solution for aggregation, management and operationalization of threat intelligence.") | [Data Loss Prevention Incident Response Learn how you can manage sensitive information for your customers and identify and protect your data loss channels.](https://www.servicenow.com/docs/ZFBvyGYhyy8KpOqY3dQUSg "The Data Loss Prevention Incident Response (DLP IR) application enables you to review and manage the remediation workflow of DLP incidents from multiple sources, such as endpoint, network, email, and cloud.") | [Security Operations shared applications Learn about features and modules that provide common functionality across Security Operations.](https://www.servicenow.com/docs/3bS6dWUIttw~ph9u9VyvCA "Whenever any of the plugins for the main Security Operations applications (Security Incident Response, Vulnerability Response, Threat Intelligence, or Configuration Compliance) are activated, the Security Support Common plugin is activated. This plugin loads various modules that provide functionality that is common across all Security Operations applications.") |
| Security Operations scenarios and examples Learn more about how to get Security Operations applications from the ServiceNow® Store and scenarios for applications that you can employ while using the products. |   |   |
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## Troubleshoot and get help {#security-operations-landing-page__section_f2r_jhc_1cc}

* [Security Operations Resource Library](https://www.servicenow.com/community/secops-articles/security-operations-resource-library/ta-p/3120885)
* [Security Operations community](https://www.servicenow.com/community/secops/ct-p/security-operations)
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
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