Security Operations Integration Configurations

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Security Operations Integration Configurations

    The Security Operations Integration Configurations in ServiceNow facilitate the connection of various security tools and platforms to enhance incident management and response. While many integrations require minimal setup, some, like the Qualys Cloud Platform, necessitate specific configuration steps. Understanding these integrations and their functionalities is crucial for efficient security operations.

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    Key Features

    • Carbon Black Integration: Enables investigation and response to security incidents using Carbon Black APIs.
    • Check Point Anti-bot Email Parser: Transforms email notifications into security incidents.
    • Elasticsearch Incident Enrichment: Enriches security incidents with relevant log data.
    • Have I Been Pwned?: Quickly checks breached accounts via a RESTful service.
    • HPE Security ArcSight ESM Integrations: Includes both email parsing and incident enrichment functionalities.
    • IBM QRadar Integration: Enriches incidents with log data for better context.
    • McAfee ESM Integrations: Offers both email parsing and incident enrichment capabilities.
    • OPSWAT Metadefender: Imports threat data for tracking and resolution within the Threat Intelligence application.
    • Palo Alto Networks Integrations: Provides various functionalities including firewall management and threat intelligence analysis.
    • Splunk Incident Enrichment: Enriches incidents with valuable log data.
    • Tanium Endpoint Platform: Returns running processes for affected configuration items (CIs).
    • VirusTotal Integration: Facilitates threat intelligence lookups.
    • WhoisXML API: Ensures consistent access to Whois data.

    Key Outcomes

    By leveraging these integrations, ServiceNow customers can enhance their security incident response capabilities, streamline operations, and gain valuable insights from diverse security data sources. Activating and configuring these integrations is straightforward, allowing organizations to efficiently implement third-party tools to fortify their security posture.

    Many of the integrations included in the base system require little or no setup, and operate in the same way. Certain integrations, such as the Qualys Cloud Platform, however, require separate steps for setting up the integration. Others support different sets of scan and lookup types and different rate limits.

    This section describes the differences between the supported integrations and points you to more documentation, as needed.