Creating CIs for Vulnerability Response using the Identification and Reconciliation engine
Summarize
Summary of Creating CIs for Vulnerability Response using the Identification and Reconciliation engine
The Identification and Reconciliation engine (IRE) API allows for the creation of configuration items (CIs) in the Configuration Management Database (CMDB) while preventing duplicates and ensuring only authoritative data sources can write to the CMDB. This process is essential for maintaining the integrity and accuracy of CI data related to Vulnerability Response.
Show less
Key Features
- CI Creation: CIs are generated based on data from third-party scanners, categorized into specific CMDB CI classes, helping to streamline asset management.
- Unmatched CIs Handling: If no matched CI is found, the asset data is sent to IRE, which places it into classes like Unmatched CI, Incomplete IP Identified Device, Unclassed Hardware, or Cloud Resource, depending on the available information.
- Error Recording: Beginning with Vulnerability Response v24.0.6, any exceptions during CI creation are logged in the Additional Information field, aiding in troubleshooting.
- CI Class Models Plugin: To utilize new CMDB CI classes, the CMDB CI Class Models plugin must be activated; otherwise, CIs default to the Unmatched CI class.
Key Outcomes
With the implementation of IRE for CI creation, ServiceNow customers can expect a more organized and accurate CMDB, reducing the risk of duplicate entries and enhancing the efficiency of vulnerability management processes. This structured approach allows for better tracking and management of both cloud and hardware resources, ultimately leading to improved operational effectiveness in responding to vulnerabilities.
You can create configuration items (CIs) in the Configuration Management Database (CMDB) using the Identification and Reconciliation engine (IRE) API. By using the IRE API to create CIs, you can prevent duplicate CIs from being created and you can reconcile CI attributes by allowing only authoritative data sources to write to CMDB.
A CI class (table) is the original table name in the instance database. CMDB contains base system classes that store data about CIs.
Using IRE for CI creation
Prior to Vulnerability Response v12.2, if a matched CI isn’t found either in the Discovered Items list or CMDB, a CI is created in the Unmatched CI class (sn_sec_cmn_unmatched_ci). For more information, see Unmatched CIs.
Starting with v24.0.6 of Vulnerability Response, if IRE encounters exceptions that prevent the creation of CIs, the specifics of these exceptions are recorded in the Additional Information field. By examining the details in this field, you can determine the root cause and implement the necessary corrections to ensure the CI is successfully created.
Starting with Vulnerability Response v12.2 to v18.0, if no match is found when the CI lookup rules are applied, the asset information is sent to IRE and a CI is created in one of the Unclassed Hardware and Incomplete IP Identified Device classes. Starting from Vulnerability Response v18.0, a new class, Cloud Resource is also included. For more information on how to configure the categorization of unmatched cloud resources into your preferred CI class, see Updating CI class for unmatched cloud assets.
CMDB CI classes
| CMDB CI Class | Description |
|---|---|
| Incomplete IP Identified Device (cmdb_ci_incomplete_ip) | CI is created in this table if only the IP address is available in the host information that is received from the scanner. |
| Unclassed Hardware (cmdb_ci_unclassed_hardware) | CI is created in this table if any of the following information is available in the host information that is received from the scanner:
Note: If the MAC address is available, the network adapter entry is created and related to the unclassed hardware CI. If both the IP and MAC addresses are available, the IP address CI is also created and related
to the unclassed hardware CI. |
| Cloud Resource (cmdb_ci_cmp_resource) | CI is created in this table if Cloud Resource ID is available in the host information that is received from the scanner. Note: If the Asset Type of a scanner integration is
Hybrid and the sn_sec_cmn.unmatched_cloud_resource_enabled system property is false, the CIs are created in the Unclassed Hardware class but not in
the Cloud Resource class. |
If the Identification and Reconciliation engine (IRE) is activated, the reclassify option from discovered items is not supported.
- The CMDB CI Class plugin is not activated.
- IRE raises an exception while creating a CI.
For more information, see Unmatched CIs.