CI lookup rules for identifying configuration items from Vulnerability Response third-party vulnerability integrations

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 3 minutes to read
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    Summary of CI Lookup Rules for Identifying Configuration Items from Vulnerability Response Third-Party Vulnerability Integrations

    The CI lookup rules in Vulnerability Response enable automatic identification of configuration items (CIs) when importing data from third-party integrations. This process enhances remediation efforts by linking vulnerable items to their corresponding CIs in the Configuration Management Database (CMDB).

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    Key Features

    • The system performs a lookup on the Discovered Items list using third-party IDs to identify existing CIs.
    • If no match is found, additional host information is utilized; a placeholder CI is created as an Unmatched CI if necessary.
    • CI lookup rules can be domain separated and are source-specific, affecting all deployments of the vulnerability integration if modified.
    • Rules prioritize vendor ID lookups and are evaluated in order from lowest to highest, stopping at the first single match.
    • Specific CI lookup rules are available for different sources like Qualys, Rapid7, and Tenable.io, each with unique identifiers for matching.
    • Changes to CI lookup rules require clicking "Apply Changes" to rerun rules on affected discovered items.

    Key Outcomes

    By leveraging CI lookup rules, ServiceNow customers can efficiently identify and link vulnerabilities to their CIs, aiding in accurate tracking and remediation. Proper configuration of these rules minimizes performance issues during data imports, ensuring a streamlined process for managing vulnerabilities and their associated configuration items.

    When data is imported from a third-party integration, Vulnerability Response automatically uses host data to search for matches in the Configuration Management Database (CMDB). It does this using CI Lookup Rules. These rules are used to identify configuration items (CIs) and add them to the vulnerable item record to aid in remediation.

    Starting with version 19.0, navigate to Security Operations > CMDB > Lookup Rules to locate the list in your instance.

    As assets are imported, a lookup is performed first on the Discovered Items list using third-party IDs to find matches to configuration item (CIs) from prior imports. When a host ID match is found, it is used as the Configuration item field in the vulnerable item record.

    You can see how imported assets are mapped to CIs using the Discovered Items list. If a match is not found, or the host ID field is empty, the rules use the other host information to attempt to correctly identify the CI. If a match is still not found, a placeholder CI is created and is designated as an Unmatched CI. See Unmatched CIs for more information on how those CIs are handled.

    CI lookup rules can be domain separated and are source-specific. Each source can have multiple deployments.
    Note:
    CI lookup rules are shared by all deployments of the vulnerability source integration. If a rule is deleted or modified, the deletion or changes affect all deployments of the vulnerability integration.
    When attempting a match, the first step is a vendor ID lookup for an exact match across source, source_instance, and vendor ID. Then, lookup rules are run in order, from lowest to highest and stop when a rule returns just a single CI as a match. If a rule is created in such a way that it returns more than one CI, only the first match is used.
    Note:
    To avoid matching on low-level networking elements, if a matched CI is one of dscy_switchport, cmdb_ci_network_adapter, cmdb_ci_nic, or cmdb_ci_ip_address, the parent CI is returned.

    A system property to exclude CI classes is available. This property is not available with upgrade. See Ignore CI classes for upgrade information and instructions on setting the property.

    To make it easier to find matching issues, when a match is found, the CI lookup rule used to find it is added to the Discovered Item record in the CI matching rule field. Lookup rules are evaluated by lowest Order value first.

    The CI lookup rules are shipped with their corresponding integration plugins.

    Some of the Qualys CI lookup rules are:
    • QUALYS HOST ID
    • FQDN
    • NetBIOS
    • DNS
    • IP
    Some of the Rapid7 CI lookup rules are:
    • MacAddress
    • FQDN
    • HostName
    • IP
    Some of the Tenable.io CI lookup rules are:
    • FQDN
    • NETBIOS
    • HOSTNAME
    • MacAddress
    • DNS
    Note:
    The Tenable.io CI lookup rules prioritize and populate the non-empty network interface values (FDQN, IPV4, and MacAddress) over the regular FDQN, IPV4, and MacAddress values for a discovered item. When these network interface values are empty, the regular FDQN, IPV4, and MacAddress values are populated for a discovered item.
    Some of the Tenable.sc CI lookup rules are:
    • MacAddress
    • FQDN
    • NETBIOS
    Note:
    Rules, once removed, cannot be recovered. Rather than removing existing rules, deactivate them when creating new ones.

    Importing vulnerability data can be taxing on an instance and performance issues with resources can occur if rules are not carefully constructed. The logic used to iterate through and perform matching within the CMDB can result in lengthy processing times. To avoid any potential degradation of resources or performance complications, test any custom-written CI Lookup Rules or modifications to pre-defined CI Lookup Rules. See Steps to help prevent duplicate or orphaned records after running Vulnerability Response CI lookup rules for more information on preventing duplicate orphan records, deleting data, and cleaning up data.

    Note:
    For information on CI matching, see KB0998706.

    Reapplying updated CI lookup rules

    When you change a CI lookup rule, click Apply Changes on the CI Lookup Rules list page to rerun all the rules on the discovered items that:
    • Were matched by the updated rules
    • Are not matched by any rule
    If the configuration item (CI) changes after reapplying the lookup rules, the discovered items are updated with the new CI. The impacted detections and vulnerable items are also updated. For more information, see Reapply CI lookup rules on selected discovered items.