Mobile experience for Vulnerability Response

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Mobile experience for Vulnerability Response

    The Vulnerability Response Mobile app is designed for remediation owners to manage vulnerabilities directly from their Android or iOS devices. Users can access their ServiceNow AI Platform instance to view, search, and update vulnerabilities, remediation tasks, and assignments on-the-go. This app enhances flexibility, allowing users to reassign tasks, edit records, and receive notifications without needing desktop access.

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    Key Features

    • View and update remediation tasks and change requests.
    • Reassign tasks or vulnerability items to other assignment group members.
    • Receive notifications for critical remediation tasks assigned to you or your group.
    • Edit select fields on remediation task records.
    • Search for remediation tasks based on specific criteria.

    Key Outcomes

    By utilizing the Vulnerability Response Mobile app, remediation owners can improve response times and streamline their workflow, ensuring that critical vulnerabilities are addressed promptly and efficiently. The app's mobile accessibility facilitates real-time management of tasks, enhancing overall organizational responsiveness to vulnerabilities.

    As a remediation owner, you can access the Vulnerability Response (VR) application on your ServiceNow AI Platform® instance with your Android or iOS mobile device.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Vulnerability Response

    To familiarize yourself with the concepts of vulnerability response and how this product can help your organization, see Understanding Vulnerability Response.

    Note:
    Before you install the Vulnerability Response Mobile app mobile, familiarize yourself with the Mobile Agent.

    Overview

    As a user with the remediation owner role (sn_vul.remediation_owner), the Vulnerability Response Mobile app allows you to view and search the vulnerabilities, remediation tasks, and assignments on your ServiceNow AI Platform instance directly from your Android or iOS mobile device.

    You are notified when remediation tasks (RTs) or VIs have been assigned to you or your assignment group. This app gives a remediation owner the flexibility to reassign, edit fields, and begin remediation without being tied to the desktop.

    You have access to vulnerabilities, vulnerability items, modules, and all solutions. You can perform the following tasks on your mobile device:

    • View and update remediation tasks.
    • View change requests.
    • Reassign a remediation task or vulnerability item to another member of an assignment group.
    • View notifications when a critical remediation task is assigned to you or one of your assignment groups.
    • Edit a subset of fields on remediation task records.
    • Search for remediation tasks that match specific search criteria.

    The following figure illustrates how you log in to your ServiceNow AI Platform instance from your mobile device and the landing screen of the Vulnerability Response Mobile app that is displayed after you log in.

    For step-by-step instructions about how to set up your ServiceNow AI Platform instance and install the Vulnerability Response Mobile app, see Set up checklist for the Vulnerability Response Mobile app. For instructions about how to log in, see Log in to the Vulnerability Response Mobile app.

    Figure 1. Vulnerability Response Mobile app
    VR mobile structure.
    Applications
    Applications are the ServiceNow software components such as Security Incident Response (SIR), Vulnerability Response (VR), Governance, Risk, and Compliance (GRC) and other ServiceNow products that provide specific features and functionalities within your ServiceNow AI Platform instance. After you install core applications that have mobile apps on your ServiceNow AI Platform instance, these applications are displayed as icons on the bottom of your mobile device.
    Figure 2. Vulnerability Response icon on mobile device
    Vulnerability Response icon on mobile device.
    Folders
    Each ServiceNow® mobile application contains folders that separate the applets by categories. In the preceding image, remediation tasks and Search (VGs) are the folders for the Vulnerability Response Mobile app.
    Applets
    Applets are the different options within the application. In the preceding image, the icons under remediation tasks and Search (VGs) are the available applets for the Vulnerability Response Mobile app.

    See the following topics for more information about the applets of the Vulnerability Response Mobile app.