Auto-dispatch a task

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • When a task is auto-dispatched, the application matches the task with a nearby agent having the necessary skills and schedule that can accommodate the task.

    Procedure

    To dispatch a task from a task record automatically, click Auto-Dispatch.

    If the system cannot find an appropriate agent, it displays a failure message and leaves the task in the Pending Dispatch state.