Set the group for a CI or an entire class of CIs

Synchronize group assignment attributes on entire CI classes and individual CIs using the CI Class Manager.

Before you begin

Role required: itil and itil_admin

About this task

Set the Managed by group attribute for a specific class in the CI Class Manager. All CIs within the class will have their Managed by group field populated based on the value specified in the CI Class Manager. With this method, the Managed by group setting is applied only to the CIs that aren’t associated with a technical service offering. For CIs that are managed by a technical service offering, the Managed by group field is first synchronized with its dynamic CI group. This field is then synchronized with the CIs that are part of that dynamic CI group, overwriting the entry from the CI Class Manager.

Procedure

1. Navigate to All > Configuration > CI Class Manager.
2. Select Hierarchy to expand the CI Classes list, select a class to display details for, and then select Basic Info.
3. Specify the value in the Managed by Group attribute and select Save.
4. To verify the change, select CI List.
   The change should be applied to the Managed by Group attribute of all CIs of this class unless they are associated with a technical service offering. The change is applied only to the CIs in the class and not to the sub classes under a CI.

Example

As an itil_admin, you can define a user group that can manage all CIs belonging to a specific class by following these steps:

1. Navigate to the CI Class Manager and select the Linux Server class in the list.
2. Select Basic Info and, in the Managed By Group attribute, select sys_user_group and then select Save.
3. To verify that the attribute was updated, select CI List and navigate to the Linux Server class. You will see that the Managed By Group attribute has been updated to sys_user_group.