---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Life cycle of tangible/physical CIs

# Definitions of life-cycle values for tangible/physical CIs {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read

The tangible/physical life-cycle states represent the overall life cycle of physical assets and CIs as related to their products. Tangible/physical assets are physical items that are stocked, for example computers, monitors, and keyboards. The stages and statuses for the tangible/physical life-cycle process are visible only in hardware-related tables in Asset Management and the CMDB.

## Definitions of tangible/physical life cycle stage and life cycle stage status values {#csdm-lifecycle-df-tangible-physical__section_zdc_y1b_gfc}

Note:  
The CI label tangible/physical includes and supersedes the "Hardware" label that had been used in earlier releases.

Ideation life cycle stage

:   New tangible or physical models in this stage are being assessed for potential use in the organization.

    * Under Evaluation: The model is being reviewed for compatibility, functionality, and business fit before approval. 
    * Pilot: The model is in a limited deployment for real-world testing before broader adoption. 
    {#csdm-lifecycle-df-tangible-physical__ul_mcf_tbb_gfc}

Purchase life cycle stage

:   After a tangible or physical model is approved, the organization proceeds with procurement.

    * On Order: The asset has been ordered from a vendor but has not yet been received. 
    * Preallocated: The asset is already assigned to a specific purpose or user before its arrival. 
    {#csdm-lifecycle-df-tangible-physical__ul_qd3_ybb_gfc}

Design life cycle stage

:   The item is in the initial planning and setup phase.

    * Design: The layout and system requirements are being defined.
    * Chartered: The item is approved for development, but no physical item has yet been created.
    * Build: The item is under construction, setup, or is being prepared for operational use.
    {#csdm-lifecycle-df-tangible-physical__ul_mkj_tbb_gfc}

Inventory life cycle stage

:   The asset is received and stored in inventory before deployment.

    * Available: The asset is in stock and is ready for deployment. 
    * Reserved: The asset is set aside for a specific request but is not yet deployed. 
    * Preallocated: The asset is assigned to a request but is not yet physically allocated. 
    * Pending Repair (CI): The asset is in stock but requires repairs before being usable such as on-site visit from manufacturer or RMA swap. 
    * Legal Hold (CI): The asset cannot be deployed due to legal restrictions or conformance reasons. 
    * Quarantine (CI): The asset is isolated due to potential security risks, failures, or non-conformance. 
    {#csdm-lifecycle-df-tangible-physical__ul_bfg_zbb_gfc}

Deploy life cycle stage

:   The asset is prepared and moved to operational use.

    * In Stock: The asset is stored and is designated for deployment, but is in the process of being prepared for deployment .
    * Reserved: The asset is assigned to a user or department but has not been physically moved. 
    * Pending Transfer: The asset is scheduled for relocation to another facility or user. 
    * In Transit: The asset is currently being moved between locations. 
    * Test: The asset has been identified as part of a deployment activity, has been built, and is ready for testing before operational usage .
    {#csdm-lifecycle-df-tangible-physical__ul_qqg_zbb_gfc}

Operational life cycle stage

:   The asset is actively in use or is undergoing maintenance.

    * Pending Fulfillment: The asset is put/placed into its operational environment/location but needs to be configured/provisioned before it can be used.
    * In Use: The asset is deployed and functioning in a live environment. 
    * In Maintenance: The asset is being serviced or is undergoing repairs while still considered operational. 
    * End of Support: The asset has reached the end of vendor or internal support but is still in use. 
    * Pending Retirement: The asset is still operational but is marked for decommissioning. 
    {#csdm-lifecycle-df-tangible-physical__ul_m1h_zbb_gfc}

End of Operation life cycle stage

:   End of Operation is an intermediate stage between Operational and the next stage. Operation of the product have ended, but the product instance is transitioning to a new life cycle stage and life cycle stage status.

    * Pending Evaluation: Non-operational intermediate status in which a product is evaluated to determine its next stage and stage status.
    * Pending Return: Non-operational status before the asset is returned and the provider received the returned asset in an end of life stage: RMA, Vendor Credit, Buyout or Lease Return. 
    * In Transit: Non-operational, transitional status to support repurposing the asset and true end-of-life.
    * Pending Resale: Intermediate status before selling the asset to a third-party entity .
    * Pending Certificate: Intermediate status before receiving a certificate of disposal.
    * Pending Disposal: Intermediate status before the Disposed end of life stage.
    * Pending Donation: Intermediate status before the Donated end of life stage.
    * On Hold: Operation of the asset is halted for one of the following reasons:
      * Suspended: service, subscription, and so on.
      * Blocked: credit card, account, and so on.
      * Paused: subscription, lease, and so on.
      {#csdm-lifecycle-df-tangible-physical__ul_vb3_mnf_gfc}
    {#csdm-lifecycle-df-tangible-physical__ul_f3h_zbb_gfc}

Defective life cycle stage

:   Tangible or physical devices that have failed and require replacement or repair.

    * In Stock: The defective asset is stored and is awaiting disposition. 
    * In Transit: The defective asset is being shipped for return, repair, or disposal. 
    {#csdm-lifecycle-df-tangible-physical__ul_pfg_lcb_gfc}

Missing life cycle stage

:   The asset is unaccounted for or stolen.

    * Lost: The asset is missing and cannot be located. 
    * Stolen: The asset has been confirmed as stolen. 
    {#csdm-lifecycle-df-tangible-physical__ul_zly_fsb_gfc}

End of Life life cycle stage

:   The asset is being decommissioned or disposed of.

    * Pending Disposal: The asset is marked for disposal but has not yet been removed. 
    * In Transit: The asset is being shipped to a disposal or return location. 
    * Pending Certificate: The asset awaits official documentation for decommissioning or disposal. 
    * Disposed: The asset has been discarded following proper procedures. 
    * Donated: The asset has been given to a non-profit, employee, or other entity. 
    * RMA: The asset is returned to the vendor for replacement or repair under warranty. 
    * Sold: The asset has been sold as part of asset liquidation. 
    * Vendor Credit: The asset was returned to the vendor for a credit instead of replacement. 
    * Buyout: The asset was leased and has been purchased instead of returned. 
    * Lease Return: The leased asset has been returned to the vendor at the end of its lease period.
    {#csdm-lifecycle-df-tangible-physical__ul_lbh_lcb_gfc}