Customize the Connect audio notification sound

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • You can replace the default Connect audio notification sound with an audio file of your choice.

    Before you begin

    Role required: admin

    Upload the audio file you want to use as the notification sound.

    Role required: admin

    About this task

    The audio notification sound is used for all Connect conversation types, including Connect Support conversations.

    Procedure

    1. Navigate to All > System UI > Audio Files.
    2. Locate the audio file you want to use as the notification sound and copy the Name value.
    3. Navigate to Connect > Administration > Properties.
    4. Locate the property called Audio file to play to notify users of new messages, support conversation transfers and @mentions in Connect (connect.notification.audio_alert) and replace the default value with the name of the audio file.
    5. Click Save.

    Result

    End users receive audio notifications when sending and receiving support chats. Support agents only receive audio notifications for inbound chats when the chat window is not in focus.