Using Interaction Management

Other applications use Interaction Management to control channels, but you can work manually with interactions as well.

• Create an interaction
  Most interaction creation takes place in other applications as interactions are merely a method of controlling channels. However, if needed you can create an interaction from the Interaction application.
• Associate a record with an interaction
  As an agent, you might need to create a record on another table to work on an interaction. You can associate the record with the interaction.