Use knowledge on mobile devices

All users can access knowledge from mobile devices to search for and view knowledge articles.

You can also view recently viewed and most popular articles, search for articles, browse articles by category, and provide feedback to knowledge articles from Now Mobile. For information, see Using Now Mobile for Knowledge Management.

Browse knowledge on mobile devices

You can browse knowledge bases using a mobile device.

Navigate to SELF-SERVICE > Knowledge Base.

Figure 1. Mobile Knowledge View

Browse Knowledge by tapping on a category and browsing articles or subcategories.

Figure 2. Mobile Knowledge Categories

Note:

Select the desired category and click the close icon () for the selected category to reflect in the search results.

View knowledge articles on mobile devices

You can read knowledge content using a mobile device.

Tap a title to view the article.

Note:

You cannot edit or add comments to knowledge articles on the mobile interface.

Figure 3. Mobile Knowledge Article View

Search knowledge on mobile devices

Find a specific article by searching on a particular term.

Figure 4. Mobile Knowledge Search