Subscribe to a knowledge base

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Subscribe to a knowledge base and receive notifications when articles are added to that knowledge base.

    Before you begin

    You must activate the Knowledge Management Advanced (com.snc.knowledge_advanced) plugin. For more information, see Configure knowledge subscriptions.

    Role required: knowledge

    About this task

    Users can subscribe to a knowledge base from either the Knowledge Management v3 user interface or the Knowledge Management Service Portal.
    Note:

    Starting with the Washington DC release, the Knowledge Management v3 homepage (com.snc.knowledge3) is being prepared for deprecation in the future Y release. It is replaced by the Knowledge Management Service Portal (com.snc.knowledge_serviceportal), which is active by default for customers on Madrid and later releases. For more information about the new experience, see Knowledge Management Service Portal homepage features.

    Procedure

    1. Navigate to All > Knowledge > Homepage.
    2. Click the Subscribe link on the knowledge base tile.
      The link changes to Subscribed and includes a check mark.

    Result

    Receive notifications when articles are added to the subscribed knowledge base.