Add a knowledge article link to a post or reply

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Use the ID of a knowledge article to post it as a reply to a Live Feed conversation.

    Before you begin

    Role required: none

    Procedure

    1. While composing a post or reply, type the ID of the knowledge article you want to link to.
      You do not need to identify the knowledge article ID as a hyperlink. Live feed recognizes it as such and automatically converts it into a link when the message is posted.
    2. When you are finished entering your message, click Post or Reply.
      Figure 1. KB link
      KB link