Send communication updates for an incident communications plan

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Update users on the latest communication on an incident through selected communication channels.

    Before you begin

    • Role required: notify_view, or admin
    • Activate the Notify plugin (com.snc.notify) if you want to send communication through SMS.
    • Set at least one communication channel for a communication task as SMS or email.

    Procedure

    1. Navigate to Incident Communications Management > All.
    2. Open an incident communication plan record.
    3. From the Incident Communication Tasks related list, open the incident communication task for which you want to send updates.
    4. In the related links, click Start Updates.
    5. Fill the required information and click Send.
      For sending an SMS communication, in the From choice list, select a number from which you want to send the communication.
    6. Click Send.