ServiceNow AI Platform Legacy Capabilities
Explore ServiceNow Legacy options for past releases and versions of the ServiceNow AI Platform.
Legacy chat
Provide communication resources with ServiceNow legacy chat app. Create one-on-one or group conversations with instant messaging or chat rooms, link to task records to enable live collaboration, and connect users to live support from help desk agents.
Legacy Notify
Keep users in touch with each other using Notify. This application connects to your business's Twilio account and provides multiple communication formats. Set up conference calls to coordinate between multiple teams or individuals, and create notifications to send to specific contacts. Implemented by default with Incident Communications Management, Notify is available for use with various other ServiceNow applications.
Orchestration
Take the power of ServiceNow beyond the ServiceNow AI Platform. Orchestration extends the platform’s automation capabilities to external instances, with activity packs to automate IT and business processes. Create more activities and packs using Activity Designer and Scoped Applications, and track data flow through your external activities with Databus.
Task Communications Management
Define and implement communications plans based on any event you choose. The Task Communications Management app assists event-based communication through Slack, SMS, and email. Define plans, connect plans with task tables, and ensure easy collaboration and issue resolution.
Workflow
Create clear action plans and automate your business step-by-step with Workflow. This app offers a graphical user interface with easy drag-and-drop action, easily handling the design of multi-step processes. There are various activities, such as records generation, user notification, script actions, and so on. These activities fit into a custom flowchart, giving users a clear picture of the working processes for your enterprise.