Use Notify to send SMS codes for enrollment and verification

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • You can configure the Password Reset application to send SMS codes for enrollment and verification using the ServiceNow Notify application (via the Twilio SMS Messaging system). Notify is tightly integrated with the workflow engine and business rules and delivers a highly configurable and trusted way to deliver SMS messages.

    Before you begin

    Role required: admin

    About this task

    Notify requires a separate contract with Twilio.

    Procedure

    1. Enroll for a Twilio account and telephone number at https://www.twilio.com/
    2. Activate the Notify plugin.
    3. Associate the Twilio account with Notify.

    Result

    No other configuration is required. Users who request password change or password reset receive SMS codes through Notify.