Pass variables between tasks

Pass variables from one step of the fulfillment process to another.

Before you begin

Role required: admin

About this task

Variables can be processed by any workflow or execution plan that is associated with the requested items.

Note:

To pass a variable between tasks, select the Global check box when you create a Service Catalog variable.

For example, consider the following tasks within the fulfillment process for a New PC catalog item.

Procedure

1. Procure a PC.
2. Install corporate standard software.
3. Set up email account.
4. Deliver and set up PC for requester.
   Step 4 may require a piece of information from step 3 (the email account credentials for setting up email on the PC). If steps 3 and 4 are executed by different fulfillment groups, you can use variables to make this information visible in the tasks for steps 3 and 4. You can then pass the information between groups so that the second group can access the email account credentials.