---
sourceDocument: Brazil ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Microsoft Intune

# Service Graph Connector for Microsoft Intune {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read
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## Summary of Service Graph Connector for Microsoft Intune

The Service Graph Connector for Microsoft Intune enables ServiceNow customers to import data from Microsoft Intune into the ServiceNow Configuration Management Database (CMDB).
It integrates detailed information on mobile devices, computers, and software applications managed via Microsoft Intune, enhancing visibility and management within ServiceNow.
Show full answer Show less  
This connector supports Microsoft Intune Graph API v1.0 and Beta versions across multiple ServiceNow releases (Yokohama, Zurich, Australia).

## Key Features

* **Data Integration:** Pulls hardware, software, and device inventory data from Microsoft Intune into ServiceNow CMDB, including Android, Apple, and Windows mobile devices.
* **Use Cases:** Supports IT Operations Management (ITOM) for device compliance and inventory, and IT Service Management (ITSM) for incident, problem, and change management related to devices.
* **Configuration:** Connections are configured via the SGC Central view within the Service Graph Workspace or CMDB Workspace. The older guided setup method is deprecated from version 2.7.0.
* **Data Mapping and Transformation:** Utilizes Robust Transform Engine (RTE) and Identification and Reconciliation Engine (IRE) to map Microsoft Intune data into CMDB Configuration Item (CI) classes.
* **Advanced Data Sources:** From version 2.7.0, advanced data sources (SG-Intune Device Reports and Software Reports) are optional and recommended for improved performance and detailed software publisher information, especially for large device counts.
* **CMDB Integration Dashboard:** Provides centralized monitoring of integration status, results, and errors via the Integration Commons for CMDB store app.
* **Automatic Deletion:** Software applications deleted in Microsoft Intune are automatically removed from the CMDB to maintain data accuracy.

## Practical Application and Benefits

ServiceNow customers can achieve a comprehensive and up-to-date inventory of mobile and computer devices along with their installed software, enabling better asset management, compliance tracking, and incident resolution. The connector's integration supports both corporate-owned and BYOD devices, improving overall IT operations and service management efficiency.

Configuring the connector through SGC Central simplifies lifecycle management of integration connections, while advanced data sources help optimize performance and minimize server errors in large environments.

## Additional Resources

* Troubleshooting connection issues via ServiceNow Community articles.
* Knowledge base article for configuring advanced data sources to enhance integration performance.
* IntegrationHub ETL app for viewing and managing data mappings.  
Use the Service Graph Connector for Microsoft Intune to pull data from the Microsoft Intune application into your ServiceNow instance.

The Service Graph Connector for Microsoft Intune pulls data from mobile devices, computers and software applications into the ServiceNow®
Configuration Management Database (CMDB) application. The integration provides greater visibility into mobile devices, computers and related software applications that run on them.

## Request apps on the Store {#cmdb-integration-intune__id_igs_l51_p4b}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#cmdb-integration-intune__inline-send-to-store}

## Supported versions {#cmdb-integration-intune__section_jgx_kbf_44b}

{#cmdb-integration-intune__table_bc2_11z_lbc__entry__2}

| Microsoft Intune | ServiceNow |
|-|-|
| * Microsoft Intune Graph API v1.0 * Microsoft Intune Graph API Beta {#cmdb-integration-intune__ul_wxp_vsq_wtb} | * Yokohama * Zurich * Australia {#cmdb-integration-intune__ul_mdh_zsq_wtb} |
[Table 1. Versions]

{#cmdb-integration-intune__table_bc2_11z_lbc}

## Use cases {#cmdb-integration-intune__section_is3_bhs_qmb}

The following are examples on how you can use the Service Graph Connector for different ServiceNow® applications:

* [IT Operations Management (ITOM) Visibility](https://www.servicenow.com/docs/access?context=itom-visibility-landing-page&version=brazil&pubname=brazil-it-operations-management&ft:locale=en-US)
  * Detailed hardware and application inventory for Android, Apple, and Windows mobile devices. The inventory can be used with or without Software Asset Management (SAM).
  * Compliance tracking for mobile devices. You can build your own device (BYOD) or use corporate-owned devices.
  {#cmdb-integration-intune__ul_f33_gt4_r4b}
* [IT Service Management (ITSM)](https://www.servicenow.com/docs/access?context=r_ITServiceManagement&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US)
  * Incidents, problems, and changes on discovered configuration items (CI).
  * Ownership tracking and assignment for mobile devices.
  {#cmdb-integration-intune__ul_jqk_3t4_r4b}
{#cmdb-integration-intune__ul_c5y_2t4_r4b}  
You can also do the following types of administrative actions:

* Device Management: You can report on various aspects of the device.
* Integration with Azure Monitor: Delta notification.
{#cmdb-integration-intune__ul_ipf_5jj_5mb}

## Configuring a connection for the connector {#cmdb-integration-intune__section_cgw_3pf_32c}

You can configure a connection for the connector by using the SGC Central view in the Service Graph Workspace or CMDB Workspace. The view enables you to discover and install connectors, and then effectively manage the full life cycle of creating, editing, monitoring, and debugging connections. To configure the connector using SGC Central, see [Configure Service Graph Connector for Microsoft Intune using SGC Central](https://www.servicenow.com/docs/nTRTDonQ6fpZ_dJ2zZ7k_A "Use the playbook available with the SGC Central application to set up the Service Graph Connector for Microsoft Intune for pulling in Microsoft Intune data into the CMDB.").  
Important:  
The guided setup method is deprecated from version 2.7.0 of the Service Graph Connector for Microsoft Intune. Use the SGC Central view in the Service Graph Workspace or CMDB Workspace to configure the connection for the connector.

## CMDB integration dashboards {#cmdb-integration-intune__section_rpn_dhs_qmb}

The Integration Commons for CMDB store app provides a dashboard with a central view of the status, processing results, and processing errors of all installed integrations. You can see metrics for all integration runs.
You can filter the view to a specific CMDB integration, a specific time duration, or a specific integration run. For more details about monitoring Microsoft Intune integrations in the CMDB Integrations Dashboard, see [Using the CMDB Integrations Dashboard](https://www.servicenow.com/docs/6UR2b9oa6teU8Ntvkupjzg#integration-commons-for-cmdb__section_fxg_lh4_blb).

## Data mapping {#cmdb-integration-intune__section_kmt_fhs_qmb}

Data from data sources in the Microsoft Intune application is mapped and transformed into the ServiceNow
CMDB Configuration Item (CI) class definitions using the Robust Transform Engine (RTE). Data is inserted into the ServiceNow
CMDB using the Identification and Reconciliation Engine (IRE).  
The following table describes the data sources, the staging tables, and the target tables as CMDB CI classes, and the resource types imported for a Microsoft Intune application.{#cmdb-integration-intune__table_udz_pgq_1bc__entry__5}

| Data source | Staging table | CMDB CI classes | Resource types | Data source type |
|-|-|-|-|-|
| SG-Intune Computer | SG-Intune Computer \[sn_intune_integrat_computer\] | [Computer](https://www.servicenow.com/docs/K3aUl9q1zOmS~BEtlxDXLw#cmdb-intune-classes__section_z3h_sr3_k5b) [SG-Intune Computer Related](https://www.servicenow.com/docs/K3aUl9q1zOmS~BEtlxDXLw#cmdb-intune-classes__section_fbc_hdv_lbc) [IP Address](https://www.servicenow.com/docs/K3aUl9q1zOmS~BEtlxDXLw#cmdb-intune-classes__section_it4_fdv_lbc) [Serial Number](https://www.servicenow.com/docs/K3aUl9q1zOmS~BEtlxDXLw#cmdb-intune-classes__section_uyh_gdv_lbc) When the Software Asset Management (SAM) application isn't installed: [Software](https://www.servicenow.com/docs/K3aUl9q1zOmS~BEtlxDXLw#cmdb-intune-classes__section_fw5_3dv_lbc) [Software Instance](https://www.servicenow.com/docs/K3aUl9q1zOmS~BEtlxDXLw#cmdb-intune-classes__section_l4k_jdv_lbc) When the SAM application is installed: [Software Installation](https://www.servicenow.com/docs/K3aUl9q1zOmS~BEtlxDXLw#cmdb-intune-classes__section_cgz_ddv_lbc) | Computers | Regular |
| SG-Intune Devices | SG-Intune Devices \[sn_intune_integrat_devices\] | [Handheld Computing Device](https://www.servicenow.com/docs/K3aUl9q1zOmS~BEtlxDXLw#cmdb-intune-classes__section_wsz_cdv_lbc) [Serial Number](https://www.servicenow.com/docs/K3aUl9q1zOmS~BEtlxDXLw#cmdb-intune-classes__section_uyh_gdv_lbc) [Network Adapter](https://www.servicenow.com/docs/K3aUl9q1zOmS~BEtlxDXLw#cmdb-intune-classes__section_abw_2dv_lbc) [SG-Intune Device Related](https://www.servicenow.com/docs/K3aUl9q1zOmS~BEtlxDXLw#cmdb-intune-classes__section_pwb_3dv_lbc) [IP Address](https://www.servicenow.com/docs/K3aUl9q1zOmS~BEtlxDXLw#cmdb-intune-classes__section_it4_fdv_lbc) When the Software Asset Management (SAM) application isn't installed: [Software](https://www.servicenow.com/docs/K3aUl9q1zOmS~BEtlxDXLw#cmdb-intune-classes__section_fw5_3dv_lbc) [Software Instance](https://www.servicenow.com/docs/K3aUl9q1zOmS~BEtlxDXLw#cmdb-intune-classes__section_l4k_jdv_lbc) When the SAM application is installed: [Software Installation](https://www.servicenow.com/docs/K3aUl9q1zOmS~BEtlxDXLw#cmdb-intune-classes__section_cgz_ddv_lbc) | Mobile devices | Regular |
| SG-Intune Software | SG-Intune Software \[sn_intune_integrat_software\] | [Software](https://www.servicenow.com/docs/K3aUl9q1zOmS~BEtlxDXLw#cmdb-intune-classes__section_fw5_3dv_lbc) | Discovered apps | Regular |
| SG-Intune Device Reports | SG-Intune Device Reports \[sn_intune_integrat_device_reports\] | [Computer](https://www.servicenow.com/docs/K3aUl9q1zOmS~BEtlxDXLw#cmdb-intune-classes__section_z3h_sr3_k5b) or [Handheld Computing Device](https://www.servicenow.com/docs/K3aUl9q1zOmS~BEtlxDXLw#cmdb-intune-classes__section_wsz_cdv_lbc) [Serial Number](https://www.servicenow.com/docs/K3aUl9q1zOmS~BEtlxDXLw#cmdb-intune-classes__section_uyh_gdv_lbc) [Network adapter](https://www.servicenow.com/docs/K3aUl9q1zOmS~BEtlxDXLw#cmdb-intune-classes__section_abw_2dv_lbc) [SG-Intune Computer Related](https://www.servicenow.com/docs/K3aUl9q1zOmS~BEtlxDXLw#cmdb-intune-classes__section_fbc_hdv_lbc) [SG-Intune Device Related](https://www.servicenow.com/docs/K3aUl9q1zOmS~BEtlxDXLw#cmdb-intune-classes__section_pwb_3dv_lbc) [IP Address](https://www.servicenow.com/docs/K3aUl9q1zOmS~BEtlxDXLw#cmdb-intune-classes__section_it4_fdv_lbc) Note: Imports Wireless (Wi-Fi) IPv4 Address of a device only. When the Software Asset Management (SAM) application isn't installed: [Software](https://www.servicenow.com/docs/K3aUl9q1zOmS~BEtlxDXLw#cmdb-intune-classes__section_fw5_3dv_lbc) [Software Instance](https://www.servicenow.com/docs/K3aUl9q1zOmS~BEtlxDXLw#cmdb-intune-classes__section_l4k_jdv_lbc) When the SAM application is installed: [Software Installation](https://www.servicenow.com/docs/K3aUl9q1zOmS~BEtlxDXLw#cmdb-intune-classes__section_cgz_ddv_lbc) | Computers and mobile devices | Advanced |
| SG-Intune Software Reports | SG-Intune Software Reports \[sn_intune_integrat_software_reports\] | When the Software Asset Management (SAM) application isn't installed: [Software](https://www.servicenow.com/docs/K3aUl9q1zOmS~BEtlxDXLw#cmdb-intune-classes__section_fw5_3dv_lbc) [Software Instance](https://www.servicenow.com/docs/K3aUl9q1zOmS~BEtlxDXLw#cmdb-intune-classes__section_l4k_jdv_lbc) When the SAM application is installed: [Software Installation](https://www.servicenow.com/docs/K3aUl9q1zOmS~BEtlxDXLw#cmdb-intune-classes__section_cgz_ddv_lbc) | Discovered apps | Advanced |
[Table 2. Data mapping for Microsoft Intune]

{#cmdb-integration-intune__table_udz_pgq_1bc}

Starting with the Service Graph Connector for Microsoft Intune 2.7.0 version, the SG-Intune Device Reports and SG-Intune Software Reports advanced data sources are not available by default. To use these advanced data sources, you must select the
Advanced data sources option while configuring the connection using SGC Central. See [Configure Service Graph Connector for Microsoft Intune using SGC Central](https://www.servicenow.com/docs/nTRTDonQ6fpZ_dJ2zZ7k_A "Use the playbook available with the SGC Central application to set up the Service Graph Connector for Microsoft Intune for pulling in Microsoft Intune data into the CMDB.").

Configure the SG-Intune Device Reports and SG-Intune Software Reports advanced data sources for faster data import, better performance, and inclusion of software publisher details. Compared to the
regular data sources (SG-Intune Computer, SG-Intune Devices, and SG-Intune Software), the advanced data sources help resolve server errors and performance issues caused by having a large number of Microsoft Intune devices.

For more information, see [Service Graph Connector For Microsoft Intune - Advanced (Configure advanced Data sources) \[KB1641546\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1641546).  
Note:  
The SG-Intune Device Reports advanced data source is an alternative to the SG-Intune Computer and SG-Intune Devices regular data sources. The SG-Intune Software Reports advanced data source is an alternative to the SG-Intune Software data source. The data imported by the advanced data sources is similar to the data imported by the corresponding regular data sources.

After you complete setting up the connection, you can configure the integration to periodically pull data from the Microsoft Intune application.  
Note:  
* For any discovered software applications that were deleted later in the Microsoft Intune application, the Service Graph Connector automatically deletes the corresponding records in CMDB.
* To view more details about a handheld computing device or computer in the Computer \[cmdb_ci_computer\] class, enable the related lists SG-Intune Device Related and SG-Intune Computer Related.You can add these related
  lists by configuring the Related Lists view on the form that opens when you select a handheld computing device or computer configuration item (CI) in the Computer \[cmdb_ci_computer\] class. Computer CIs are displayed in
  the Computers list, accessed by navigating to AllConfigurationBase ItemsComputers. For more information about adding related lists to a form, see [Configuring the form layout](https://www.servicenow.com/docs/access?context=configure-form-layout&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US).

{#cmdb-integration-intune__ul_u2p_vvk_2xb}

For more information on where data is saved when pulling data from a Microsoft Intune application, see [CMDB classes targeted in Service Graph Connector for Microsoft Intune](https://www.servicenow.com/docs/K3aUl9q1zOmS~BEtlxDXLw "When you complete setting up the connection, you can configure the integration to periodically pull data from Microsoft Intune. The data from the regular data sources (SG-Intune Computer, SG-Intune Devices, and SG-Intune Software) and the advanced data sources (SG-Intune Device Reports and SG-Intune Software Reports) is saved in tables that extend from the Configuration item [cmdb_ci] table.").

You can use the IntegrationHub ETL app to view the data maps. See [IntegrationHub ETL](https://www.servicenow.com/docs/MvUnD_GHFcty25xoT_q32Q "Use the IntegrationHub ETL store app to create and manage ETL transform maps, which integrate third-party data into the CMDB or into non-CMDB tables without compromising the integrity of data. IntegrationHub ETL provides a simplified user interface that guides you through the integration process end-to-end, including a test integration run of sample data.") for more information.

## Additional resources {#cmdb-integration-intune__section_unj_spw_bzb}

* [Service Graph Connector for Microsoft Intune - Troubleshooting connection issues](https://community.servicenow.com/community?id=community_blog&sys_id=a405ef9bdbbd7018bb4a474d13961903) article on the ServiceNow Community site
* [Service Graph Connector For Microsoft Intune - Advanced (Configure advanced Data sources) \[KB1641546 \]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1641546) article in the Now Support Knowledge Base
{#cmdb-integration-intune__ul_dy5_k1n_ygc}
**Related concepts**   

* [Service Graph Connectors](https://www.servicenow.com/docs/fk0ID7vBvYSz3Nsp9W_hnA "You can use a Service Graph Connector to import and integrate third-party data into CMDB and non-CMDB tables.")  
**Related tasks**   

* [Configure Service Graph Connector for Microsoft Intune using SGC Central](https://www.servicenow.com/docs/nTRTDonQ6fpZ_dJ2zZ7k_A "Use the playbook available with the SGC Central application to set up the Service Graph Connector for Microsoft Intune for pulling in Microsoft Intune data into the CMDB.")

*[\>]: and then