Add actions to the legacy chat window menu

You can create new actions and add them to the chat window menu.

Before you begin

Role required: chat_admin

Procedure

1. Navigate to Social IT > Chat Administration > Actions.
2. Select an action to edit or click New.
3. Enter the chat action details and click Update or Submit.

Example

The following example demonstrates how to add a chat action that appears only on windows where the user is a Help Desk Agent. The action appears on the menu as Show User Type and opens a popup window that indicates a current user of queue_agent.

• Action Name: Show User Type
• Active: Select the check box.
• Order: 100
• Client Show Condition:

  answer = g_chat.getChatType() == 'queue_agent';

• OnClick Action Script:

  alert('The current user is: ' + g_chat.getChatType());