---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Allow recipients to retake a survey

# Allow recipients to retake a survey {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can configure a survey to allow recipients to resubmit their answers as many
times as they like, up to the survey's due date.

## Before you begin

Configure the Survey Definition form to display the Allow retake field. For more information, see

[Configure the form](https://www.servicenow.com/docs/access?context=configure-form-layout&version=australia&pubname=australia-platform-administration&ft:locale=en-US).

Role required: admin or survey_admin

## About this task

Results are not calculated for the survey until the configured duration has elapsed.
The card in the user's queue remains visible until the due date of the survey, and a
button is displayed to allow retakes.

## Procedure

1. Navigate to AllSurveysView Surveys.
2. Select a survey from the list.
3. Select the Allow retake check box.
4. Click Update.
**Related tasks**   

* [Create a survey user group](https://www.servicenow.com/docs/mCJXJWtjEI7vUF3YdCA5Sg "Survey user groups are groups that have the Type field set to survey and display only the information most relevant to surveys. You can assign survey groups or any user group to surveys.")
* [Select recipients for a survey in the Survey Designer](https://www.servicenow.com/docs/YzTDxyaRBtQdiAhZm2ZhEw "You can assign survey users while designing or modifying the survey.")
* [Designate a survey user](https://www.servicenow.com/docs/EdDpbnzH~kn~l4ZsOE0Mzg "You can designate one survey user at a time from the Survey Definition form.")
* [Designate or remove multiple survey users at one time](https://www.servicenow.com/docs/jw~~rvYONUEl8OhpQoXdCw "Use the Survey Category form to designate or remove multiple survey users at a time.")

*[\>]: and then