Legacy: Invite a user into a chat

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • How to invite another user into a chat in legacy chat.

    Before you begin

    Role required: agent

    Procedure

    1. Select Invite User from the chat window menu.
      Figure 1. Chat window menu
      Chat window menu
    2. Begin typing a user name and select a user from the list, or click the reference lookup and select a user from the table.
      Figure 2. Search icon
      Search icon
    3. Click OK.

      An invitation is sent to the selected user. One-to-one chats are automatically converted into temporary chat rooms.