Legacy: Join a chat room for a task

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • In legacy chat, if another user invites you to join a chat room from a task record, you receive an email notification.

    Before you begin

    Role required: agent

    Procedure

    1. Click the link in the email notification.
    2. If a prompt for a password appears, enter the password listed in the email notification.
    3. When the chat window opens on your chat desktop, click the window.