Legacy: Update your profile

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Your profile identifies your contributions to legacy chat conversations.

    Before you begin

    Role required: agent

    About this task

    Your profile identifies your contributions to conversations. It is created automatically the first time you use chat and consists of:
    Table 1. Profile
    Title Description
    Name From your user account in ServiceNow. Your name appears on your messages and in the member list of any chat room you join.
    Picture Select any picture. Your picture appears beside your name in other users' favorites list and at the top of your favorites list.

    To update your profile picture:

    Procedure

    1. Click your picture in the top of the favorites list.
    2. Browse to the desired picture file and click Open.
      Note:
      Changes to your profile picture affect legacy chat and live feed if the Live Feed plugin is activated).
      Figure 1. Chat profile picture
      Chat profile picture