View a legacy chat message as a journal field
You can view all chat messages in one place by viewing them as a journal field.
Before you begin
Role required: agent
About this task
Chat rooms can be linked to any task record in the following ways:
- Create a room from the record.
- Create a record from a chat room, such as creating an incident from a Help Desk Chat.
To view the chat messages as a journal field:
Procedure
Configure the task record form to select the Chat
Activity field.
The maximum number of chat messages that are displayed by this field is 1000.