---
sourceDocument: Zurich Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/field-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Search for appropriate agents

# Search for appropriate Field Service agents {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Search for agents with specific attributes in Dispatcher Workspace so you can make appropriate assignments.

## Before you begin

Role required: wm_dispatcher

## About this task

Note:  
Distance, Skills, and Parts sort options are only available for selection after you select a task in the task panel. These options are enabled based on the selected task.

## Procedure

1. Navigate to AllField ServiceDispatchingDispatcher Workspace.
2. Select Dispatcher Workspace.
3. Search for field service agents or skills.

   | Search criteria | Description |
   | Agent name | Type an agent name in the Search resources field and click the Search (![Search.]()) icon. |
   | Rank Resources | Rank resources by level of importance. 1. Select the Rank Resources (![Rank resources.]()) icon 2. Select a sort option to view the agents who meet the specific attributes and are available: Default, Distance, Skills, Parts, Auto Assign Rules. For more information, see [Activate dynamic scheduling](https://www.servicenow.com/docs/aPd7ztChz5ly6MHVsw4z~g "Activate the dynamic scheduling feature by activating the Field Service Management plugin (com.snc.work_management)."). {#search-agents-tasks__ol_vyp_jbx_1yb} |
   | Date | Select a date from the calendar to view agents who are available on the selected day. |
   |-|-|

   {#search-agents-tasks__choicetable_pwx_2tw_nnb}
{#search-agents-tasks__steps_epw_154_znb}

## Result

Field service agents are listed based on the filter criteria. If agents are not available for the time period mentioned in the work order task, a message displays.
**Related tasks**   

* [Assign work order tasks to agents](https://www.servicenow.com/docs/BbFTNQpltGudYrbFlc5HWQ#assigning-task-to-agents "Assign a work order task to a field service agent from Dispatcher Workspace.")

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