Close a request

When you close a request, you can add details that you want the submitter to be aware of.

Procedure

1. Navigate to All > [SM application] > Assigned to me.
2. Click the request number.
3. In the Additional comments field, enter any final notes or comments.
4. Change the State field to the appropriate closed state.
5. Click Update.

• Closed and completed requests
  When the Request lifecycle option is set to request-driven, the assigned agent can complete and close the request once all the tasks in the request are complete.