Now Assist in Unified Security Exposure Management

  • Release version: Australia
  • Updated May 19, 2026
  • 2 minutes to read
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    Summary of Now Assist in Unified Security Exposure Management

    Now Assist in Unified Security Exposure Management on the ServiceNow AI Platform enables customers to set up, manage, and optimize generative AI solutions within the Unified Security Exposure Management workspace. This new AI experience replaces the previous Now Assist for Vulnerability Response, which is being deprecated starting with the Australia release. The service supports enhanced AI-driven insights and automation tailored to security exposure and vulnerability management.

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    Key Features

    • AI Licensing Tiers: Three tiers—Foundation (basic AI insights), Advanced (productivity enhancements), and Prime (full autonomy and customization with AI assets).
    • Generative AI Skills and Agentic Workflows: Integrated tools for leveraging generative AI capabilities and agentic workflows to streamline security operations.
    • Customization: Ability to configure AI skills and workflows within the Unified Security Exposure Management context to suit unique organizational needs.
    • Data Handling: Vulnerability and CMDB data are collected and transferred securely to centralized ServiceNow environments, possibly involving third-party cloud providers, under strict compliance policies.
    • Regional and Compliance Considerations: Some AI features and model providers may be restricted or unavailable depending on customer region, data center environment (e.g., FedRAMP, NSC DOD IL5, Australia IRAP-Protected), or regulatory market constraints.

    Key Outcomes

    • Improved vulnerability response through AI-powered insights and automation.
    • Enhanced productivity and autonomous actions in security exposure management.
    • Flexible AI capabilities aligned with varying customer needs and compliance requirements.
    • Transparent data processing and collection with customer opt-out options available.
    • Ongoing support for existing Now Assist for Vulnerability Response customers despite deprecation on new instances.

    Set up, manage, and optimize your generative‑AI solutions on the ServiceNow AI Platform in the Unified Security Exposure Management workspace.

    Get started with AI

    Starting with the Australia release, Now Assist for Vulnerability Response is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

    The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:
    • Foundation: AI basics to deliver insights
    • Advanced: AI to boost productivity across relevant use cases
    • Prime: Act autonomously with all AI assets, and create your own
    For more information, see ServiceNow product tiers.

    See Using generative AI skills for more information about using generative AI skills with Unified Security Exposure Management.

    See Using agentic workflows for more information about using agentic workflows with Unified Security Exposure Management.

    See Configuring AI skills and agentic workflows for Now Assist for Vulnerability Response for more information about customizing AI skills and agentic workflows.

    For information about AI assets that are available on the ServiceNow AI Platform, see the following topics:
    Important:
    • Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect the vulnerability data that you import as well as information about the configuration items in your CMDB. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.