ServiceNow Otto for Unified Security Exposure Management
Summarize
Summary of ServiceNow Otto for Unified Security Exposure Management
ServiceNow Otto for Unified Security Exposure Management is the new conversational AI platform integrated into ServiceNow workflows, replacing the former Now Assist for Vulnerability Response. It delivers agentic capabilities and supports multimodal interactions across web, mobile, and messaging channels, enabling autonomous orchestration of cross-system workflows. This platform optimizes generative AI solutions within the Unified Security Exposure Management workspace.
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Key Features
- Generative AI Skills: Utilize advanced AI skills for enhanced security exposure management.
- Agentic Workflows: Automate complex workflows that can act autonomously across systems.
- Multichannel Interaction: Supports communication through web, mobile, and messaging platforms.
- Licensing Tiers: Three tiers (Foundation, Advanced, Prime) provide scalable access from AI basics to full autonomous AI operations.
- Data Processing and Collection: Data may be transferred to centralized ServiceNow environments or third-party cloud providers following strict compliance policies. Customers can opt out of data collection.
- Region and Compliance Considerations: Some AI models and features have availability restrictions based on geography, regulatory environments, and data center compliance (e.g., FedRAMP, NSC DOD IL5, Australia IRAP-Protected).
Customer Impact and Next Steps
ServiceNow Otto provides a modernized AI experience that enhances productivity and security exposure management through autonomous, intelligent workflows. Customers should check their product entitlements to confirm feature access and review regional availability due to compliance restrictions. The previous Now Assist for Vulnerability Response will be deprecated and hidden on new instances but remains supported for existing deployments.
For effective adoption, customers can access resources such as the Security Operations Resource Library, community forums, known error articles, and Customer Service and Support. Reviewing the Now Assist Opt-Out options and data policies ensures adherence to organizational data governance requirements.
Set up, manage, and optimize your generative‑AI solutions on the ServiceNow AI Platform in the Unified Security Exposure Management workspace.
Now Assist > ServiceNow Otto announcement
Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.
Get started with AI
Starting with the Australia release, Now Assist for Vulnerability Response is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.
ServiceNow Otto® is the new AI experience brand. This change is reflected in the name of ServiceNow products, including the Now Assist for Vulnerability Response product name, which will be replaced with ServiceNow Otto for Unified Security Exposure Management. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.
- Foundation: AI basics to deliver insights
- Advanced: AI to boost productivity across relevant use cases
- Prime: Act autonomously with all AI assets, and create your own
- Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect the vulnerability data that you import as well as information about the configuration items in your CMDB. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.For more information, see the Now Assist documentation.