---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Work on a digital forensic request

# Work on a digital forensic request {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read

As a member of the digital forensic team, you work on a legal request to investigate
and resolve the request.

## Before you begin

Role required: sn_lg_ops.legal_fulfiller

## Procedure

1. Navigate to AllLegal RequestLegal Counsel Center.
2. Click the list icon (![List icon]()).
3. In the Lists tab, under Legal Requests, click All.  
   If you are a collaborator to a legal request, you can open your assigned collaborations from Collaborations under Legal Request.
4. Open a digital forensic request to work on.
   * If the legal request is unassigned, click Assign to me to assign it to yourself. To assign to another member, select the member's name in the Assigned to field and click Save.

     The state of the legal request updates
     to Assigned. If the Digital Forensics - Privacy Approval flow is active, an approval flow is triggered.
     For each custodial and non-custodial data in the digital forensic
     request, one corresponding approval record is created and is assigned to
     each member in the legal privacy group. Any member from the legal
     privacy group can review and [approve or reject these
     approval records](https://www.servicenow.com/docs/LVj3MBaOe1Bj2OXhtj9dgQ "Review and approve or reject the processing of a custodial or non-custodial record of a digital forensic request.").

     The status of custodial and
     non-custodial data updates to Pending Approval. You can review the
     status of the approval records in the Approvers
     tab.
   * If you need help from other fulfillers to work on the legal request, add them in the Collaborators field.  
     The collaborators are notified via email that they have been added as collaborators to a legal request.  
     Note:  
     The collaborators get the same degree of access as you to work on the legal request, but they can't modify the Assigned to, Assignment group, and Assignment group permission fields.
   * In the Custodial Data and Non-custodial Data, you can add new custodial and non-custodial data by clicking New and filling the details. For these newly added custodial and non-custodial records, the approval flow is triggered, which creates approval records and assigns them to each member of the legal privacy group.  
     Note:  
     The approval details appear under the Approvals tab on the Standard Ticket page.
   * After [getting
     approvals](https://www.servicenow.com/docs/LVj3MBaOe1Bj2OXhtj9dgQ "Review and approve or reject the processing of a custodial or non-custodial record of a digital forensic request."), promote the approved custodial data in the Custodial Data tab and the approved non-custodial data in the Non-custodial Data tab to a new or existing legal matter.
     * To promote them to a new legal matter, select them and click Create Matter. You can choose to create the matter using a digital forensic matter template to populate the matter with predefined phases and tasks.
     * To promote them to an existing legal matter, select them and click Add to an Existing Matter. In the Add to Existing Matter dialog box, select a matter from the list, and click OK.

     {#work-on-legal-dft-request__ul_zq2_2mg_znb}  
     For more information, see [Promote a legal request to a legal matter](https://www.servicenow.com/docs/HuDZSuEIxIWq0DlbzYMovA "Promote a legal request to a legal matter when the request needs additional investigation and cross-departmental collaboration that might take more time to resolve.").  
     Note:  
     You can promote the legal request to a legal matter only if you have installed Legal Matter Management and [set the record producer type](https://www.servicenow.com/docs/r5ZImP9u2NTZd5YLH8MnNA "Add an intake form to a practice area to associate it with a record producer and define assignment rules and service level agreements.") in the associated intake form as Request and Matter.

     The
     legal matter to which the custodial and non-custodial data records are
     promoted appears in the Legal Matters
     tab.
   * Associate other related legal matters to the legal request. In the Legal Matters tab, click Add and select the legal matter to associate.
   * Remove a legal matter from the legal request if the legal matter is not required to be tracked for the request. In the Legal Matters tab, select the legal matter to remove, and click Remove. If the removed matter is a digital forensic legal matter, all custodial and non-custodial records from the legal matter are also removed. The legal matter owner should cancel the associated phases and tasks from the matter manually.
   * Close the legal request after you complete the required activities to resolve the matter.  
     Note:  
     A legal request is automatically closed when it is associated to a legal matter and the matter owner chooses to close the related requests while closing the matter.
   * If the request no longer needs any resolution, cancel the request.All
     custodial and non-custodial data records, as well as any pending
     approval records associated with them, are also cancelled.

   {#work-on-legal-dft-request__choices_wfz_qkg_znb}

*[\>]: and then