---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Activate the Signature Pad plugin

# Activate the Signature Pad plugin {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

To activate signature pad in your application, activate the Signature Pad plugin
\[com.snc.signaturepad\]. The Signature Image \[signature_image\] table installs with this
plugin.

## Before you begin

Role required: admin

## About this task

To purchase a subscription, contact your ServiceNow account
manager. After purchasing the subscription, activate the plugin within the
production instance.{#EnableSignaturePad__p_Context1of2}

You can evaluate the feature on a sub-production instance without
charge by requesting it from the HI Customer Service System.{#EnableSignaturePad__p_Context2of2}

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#EnableSignaturePad__find-plugins-cmd}
{#EnableSignaturePad__navigate-application}
2. Find the plugin using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#EnableSignaturePad__p_cb1_nfg_h1c}
   {#EnableSignaturePad__find-plugin-cmd}
{#EnableSignaturePad__find-plugin}
3. Select Install to start the installation process.  
   Note:  
   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=xanadu&pubname=xanadu-platform-administration&ft:locale=en-US). {#EnableSignaturePad__activate-plugin}
{#EnableSignaturePad__activate-plugin}{#EnableSignaturePad__steps_wgl_xdn_1hb}

*[\>]: and then