---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Open an HR case to create a Journey Accelerator action plan

# Open an HR case to create a Journey Accelerator action plan {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Journey Accelerator action plans can be created by opening an HR case with a
related lifecycle event.

## Before you begin

Role required: sn_hr_core.case_writer

## About this task

When the Create Journey Accelerator Action Plan template is configured to
automatically create Journey Accelerator action plans, a task is created and
assigned to a manager for review.  
When the template is not configured to automatically create Journey Accelerator action plans, a to-do task is created. The task is assigned to the manager (Opened for) to create a plan. The to-do contains the following information pre-filled in the plan:

* Who is this plan for (mapped from the subject person)
* Plan type (mapped from the activity)
* Publish date (mapped from the activity)

## Procedure

1. Navigate to AllHR Case ManagementCreate New Case.
2. Enter the name of the new employee in the Search for Employee field.
3. Fill in the Case Details:  
   * COE: <kbd class="ph userinput">HR Lifecycle Events Case</kbd>
   * HR service: <kbd class="ph userinput">New Hire Onborading</kbd>
   * Opened for: <kbd class="ph userinput">managers name</kbd>
   * Subject person: <kbd class="ph userinput">new hire name</kbd>
4. Click Create Case.
5. Review all the fields and make any updates that are needed and click Ready for Work.  
   A to-do task is created in the managers to-do list in the Employee Center. Managers review and publish plans from the Employee Center.
**Related concepts**   

* [Working with Journey Accelerator plans](https://www.servicenow.com/docs/8XrXnUQV45p3k6O8pkSBSw "Managers, employees, and mentors can access the Journey Accelerator plans through the Employee Center (EC).")

*[\>]: and then