---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Access a Microsoft Teams chat in Employee Center

# Access a Microsoft Teams chat in Employee
Center {#ariaid-title1}

* Release version: Xanadu
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Access a ticket's Microsoft Teams chat in the
Employee Center.

## Before you begin

Role required: user

## About this task

You can view chats on the Teams Chat widget only if you are added to that chat
conversation by the agent and you have access to the associated ticket. If you are
on the watch list of an incident and can view the ticket on the ServiceNow portal, you can view the associated chats.

Messages are loaded dynamically. The Teams Chat widget does not
display message reactions but it does display emojis contained in messages.

## Procedure

1. Launch Microsoft Teams.
2. Navigate to ServiceNow for Microsoft TeamsEmployee CenterMy Requests.
3. Open the ticket.
4. Select Teams chat.
5. Select a chat to view details.  
   If more than one chat is available for a ticket, choose the desired chat from the list that appears on the left.
6. Continue the chat in either the desktop version or the mobile version.
   * For the desktop version, select Open in Microsoft Teams Desktop.
   * For the mobile version, select Open in Microsoft Teams Browser.
   {#access-teams-chat-widget-hr__choices_nsz_cns_f5b}

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