Setting up your Alumni Service Center

Set up your Alumni Service Center so you can communicate with your former employees or non-employees.

The following plugins must be activated prior to activating the Alumni Service Center (sn_asc) plugin:

• Human Resources Scoped App: Core (com.sn_hr_core)
• Employee Center (sn_ex_sp)

For more information on requesting activation of a plugin, see Request a plugin.

To set up Alumni Service Center, you must request activation for the following: Explicit Roles (com.glide.explicit_roles). The Alumni Service Center uses this plugin to help segregate external users from internal users.

Note:

The Explicit Roles (com.glide.explicit_roles) plugin must be activated before activating the Alumni Service Center (sn_asc). For information on installing a ServiceNow Store application, see Install a ServiceNow Store application.

Roles installed

By activating the Alumni Service Center [sn_asc] plugin, the following roles install and are required to configure your Alumni Service Center:

Table 1. Roles installed with Alumni Service Center

Alumni Service Center role	Description	Contains roles
Alumni Service Center admin [sn_asc.admin]	Lets you configure all aspects of Alumni Service Center.	Role delegator [role_delegator] Skill user [skill_user] Alumni Service Center manager [sn_asc.manager] Live feed administrator [live_feed_admin] Chat administrator [chat_admin} Service Portal administrator [sp_admin] Service Catalog administrator [catalog_admin]
Alumni Service Center Alumni [sn_asc.alumni]	Lets you access Alumni Service Center as an alumnus.	External Alumni Service Center user [snc_external]
Alumni Manager [sn_asc.manager]	Lets you manage Alumni Service Center, which includes alumni records and some of the import process.	Content Delivery manager [sn_cd.content_manager]

Alumni Service Center – Service Portal configuration update

After upgrading the latest platform version or the Alumni Service Center Store App version, manually update the following three fields in the Alumni Service Center – Service Portal record to preserve your customizations. These values do not update automatically.

• Home page: asc_home
• Main menu: Alumni Center Header
• Theme: Alumni Center Coral Theme

Supported task types

The base system supports the following task types:

• Collect Employee Input
• Checklist
• E-signature (HR core only)
• Mark when complete
• Take survey
• Upload documents
• URL
• View video

Adding content

The Alumni Service Center uses the same widgets as the HR Service Delivery Employee Center. For more information, see Employee Center widget instance options.

Use Content Publishing to add and display content to your Alumni Service Center. For more information, see Content Publishing.

To add content as part of a campaign, use Content Automation. For more information, see Working on Campaigns.

Load data

To add alumni users in bulk, use System Import Sets. For more information, see Import sets key concepts.

At a minimum, the file you upload must have a header and the personal email for each alumnus.

Note:

Use the Imported Alumni [sn_asc_user_imp] table when importing users.

Transform and edit

After loading your file:

• Transform your import set so that it moves to staging.
• Go to Staged Alumni to view what was loaded from your file.
• You can edit the loaded users, ensure unique user IDs, or approve if they look valid.
• From the list view of Staged Alumni, click Import All Approved to start the Import Approved Staged to Alumni scheduled job.