---
sourceDocument: Australia Enterprise Architecture (formerly Application Portfolio Management)
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/application-portfolio-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Enterprise Architecture (formerly Application Portfolio Management)

ft:clusterId :

    - appportman

bundleId :

    - appportman

workflow :

    - Technology


---

# Assess business capability

# Assess business capability {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Assess the business capabilities within the indicator framework and based on the
score you can make strategic decisions on the business applications that support the
business capability.

## Antes de Iniciar

Role required: sn_apm.apm_admin

## Por Que e Quando Desempenhar Esta Tarefa

Each business application and business capability have a unique identity as a
configuration item (CI). Such a distinction helps to establish a relationship
between these independent configuration items. The CI relationship helps to
establish a parent-child relationship between business capability and business
application, and business application and business capability.

The configuration items must be associated to a set of indicators to generate a
weighted score for evaluation. Preconfigured indicators such as people, process, and
technology are used to assess business capability.  
Figura 1. Business capability scoring framework

The indicator scoring framework also supports scoring of business capability in
addition to business application. Within this framework the preconfigured indicators
including people, process, and technology, as well as the indicators that you have
created, are evaluated to give the indicator scores. For business applications you
can create multiple scoring profiles. Each scoring profile can contain multiple
indicators. But for capabilities you can create only one scoring profile and not
multiple scoring profiles.

## Procedimento

1. Create CI relationships or edit the existing relationships using [CI relationships in the
   CMDB](https://www.servicenow.com/docs/access?context=c_CIRelationships&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).
2. Relate business capabilities and business applications using the following pre-determined CI relationship types:  
   {#establish-CI-relationship__table_cch_hpp_b1b__entry__3}

   | Parent | Type | Child |
   |-|-|-|
   | Business Capability | Provided By::Provides | Business Application |
   | Business Application | Provides::Provided by | Business Capability |
   [Tabela 1. Relationship types]

   {#establish-CI-relationship__table_cch_hpp_b1b}  
   Nota:  
   Both the business capability and the business application are configuration item entities.

   The parent column of the capabilities table
   is used to create the capability hierarchy.

## O que Fazer Depois

[Create a
business capability](https://www.servicenow.com/docs/DbENE9UpgbVIYzAGFoOZyg "Business capabilities are the abilities of an organization to do an activity to fulfill its business goals. Align your organization goals with business capabilities by creating capabilities.") and relate the capability to a business application
using the CI relationship editor.