---
sourceDocument: Xanadu API Reference
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/api-reference

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu API Reference

ft:clusterId :

    - crapiref

bundleId :

    - crapiref

workflow :

    - Creator


---

# ODBC troubleshooting

# ODBC troubleshooting {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Review these troubleshooting resources to resolve issues with the ODBC
driver.
For troubleshooting information, see the Knowledge Base articles [troubleshooting ODBC driver issues](https://support.servicenow.com/kb_view.do?sysparm_article=KB0538943) and [troubleshooting common ODBC error messages](https://support.servicenow.com/kb_view.do?sysparm_article=KB0538954).
**Related concepts**   

* [Getting started with ODBC](https://www.servicenow.com/docs/PlPSJx1AxjgUsYx0CpvorQ "Before installing the ODBC driver, create an ODBC user account, assign the odbc role, and define an ACL rule for the odbc role.")  
**Related tasks**   

* [Create an ODBC user account and assign the odbc role](https://www.servicenow.com/docs/bZZaRr0UgkiqpPlU2sH1Eg "The ODBC driver communicates with your ServiceNow instance as a specific user. Create an ODBC user account and assign the odbc role to enable the user to communicate via ODBC.")
* [Define an ACL rule for the odbc role](https://www.servicenow.com/docs/LULHSWNE_5tqlgPHk5GcbA "Define an ACL rule for the odbc role to provide read access to the incident table. You can create other ACL rules for the odbc role to provide read access to other tables.")
* [Configure the ODBC driver](https://www.servicenow.com/docs/jChNHwmycdIQwGtlfbCWSg "Configure the ODBC driver to connect to your ServiceNow instance.")
* [Test the ODBC driver](https://www.servicenow.com/docs/8YWblFg8vgU1HvK4u7CA4A "After configuring the ODBC driver, test that the driver can connect to the base instance as the ODBC user and can query data from a target table.")