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sourceDocument: Xanadu Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/conversational-interfaces

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ft:locale :

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ft:publication_title :

    - Xanadu Conversational Interfaces

ft:clusterId :

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workflow :

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---

# Integrating Now Assist in Virtual Agent with Microsoft Copilot

# Integrating Now Assist in Virtual Agent with Microsoft Copilot {#ariaid-title1}

* Release version: Xanadu
* 
* Updated November 7, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Integrate your Now Assist
Virtual Agent with Microsoft Copilot using Conversational Integration with Microsoft Teams to leverage the generative AI conversational experience.

The Microsoft Copilot integration uses the existing setup and configuration experience for Microsoft Teams through the Conversational Integration with Microsoft Teams application, because the primary use case for Copilot is an extension of Microsoft Teams.  
The default Conversational Integration with Microsoft Teams plugin (sn_va_teams) automatically integrates with Copilot. For the integration to work automatically, verify that you have:

* The Xanadu version of the Conversational Integration with Microsoft Teams application installed and configured. If you have a previous version of the application, upgrade it to the Xanadu release.
* The Microsoft Copilot license.  
  Note:  
  * Before the integration, make sure that Copilot is enabled on your Microsoft Teams tenant.
  * No configuration changes are required on your ServiceNow instance to integrate with Microsoft Copilot.
  * There are no additional configurations required for Copilot.
  {#ms-copilot-na-va__ul_ngj_s5k_2cc}
* The Now Assist license and verify that the Now Assist in Virtual Agent is configured. For more information, see [Configuring Now Assist in Virtual Agent](https://www.servicenow.com/docs/qZdehCzmm7VOzyTGMLgmXA "Use Now Assist in Virtual Agent to provide a content-driven and search-driven generative AI experience for users.").
* Enable the teams bot (the Now Virtual Agent bot or the Self-configured bot, which you would like to use for Copilot integration) for the Now Assist Conversations in the AllConversational InterfacesAssistantsDisplay experienceChannels section.

  For more information, see [Configuring Now Assist in Virtual Agent](https://www.servicenow.com/docs/qZdehCzmm7VOzyTGMLgmXA "Use Now Assist in Virtual Agent to provide a content-driven and search-driven generative AI experience for users.").
{#ms-copilot-na-va__ul_xww_dhn_2cc}

## Integrate Microsoft Copilot with Now Virtual Agent bot {#ms-copilot-na-va__section_glj_j15_xbc}

If you're using the default Now Virtual Agent bot, no additional setup is required. The process of integrating the Now Virtual Agent bot with Microsoft Copilot is similar to that of integrating the Now Virtual Agent bot with Microsoft Teams.

For more information, see [Integrating ServiceNow Virtual Agent with Microsoft Teams](https://www.servicenow.com/docs/9iSn90LJv5YVtrDc_O8Fdw "Enables ServiceNow Virtual Agent to integrate with Microsoft Teams application.").  
To interact with the Now Virtual Agent bot within Copilot, you can either @-mention the bot name and invoke it or navigate to the Agents section on the right panel within Copilot to select it for direct interaction.Figure 1. Selecting the Now Virtual Agent bot within Copilot

The default Now Virtual Agent app that is compatible with Microsoft Copilot integration is available on the Microsoft Teams store for use.

## Integrate Microsoft Copilot with Self-configured bot {#ms-copilot-na-va__section_xc5_4b5_xbc}

Use your Self-configured bot to connect with Microsoft Copilot. The process of integrating the Self-configured bot with Microsoft Copilot is similar to that of integrating the Self-configured bot with Microsoft Teams. For more information, see [Integrating Virtual Agent with Microsoft Teams using the self-configured bot](https://www.servicenow.com/docs/Gkd4sq3j9oTlyXID~N9HVw "You can integrate Virtual Agent with Microsoft Teams by configuring your own bots. The self-configured method provides another way for customers to enable the integration without installing the default Now Virtual Agent app that is published on the Microsoft Store. Unlike the pre-published app, the self-configured bot bypasses the collaboration proxy architecture.").

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