---
sourceDocument: Xanadu Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/conversational-interfaces

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Configure enhanced natural language user input handling

# Configure enhanced natural language user input handling {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Add enhanced natural language handling for boolean user responses to your Virtual Agent environment. If you're using additional languages or
third-party NLU providers, specify the model and intents that define variations in yes/no
utterances for your bot.

## Before you begin

In your NLU provider, create a model with two intents, or add two intents to an
existing model. One intent should contain affirmative or "yes" utterances. The other
intent should contain negative or "no" utterances.

If your environment supports multiple languages, create models and intents for each
language.

Role required: virtual_agent_admin or admin

## About this task

The default entries in this table apply to ServiceNow NLU for
English only. If you want to implement natural language handling in other languages,
add new entries to the table for each language.

## Procedure

1. Navigate to All, and then enter <kbd class="ph userinput">sys_cs_nlu_dispatch.list</kbd> in the filter.
2. Select New or an existing entry that you want to modify.  
   Alternatively, select New to add an entry for another language or third-party NLU provider.
3. On the form, fill in the fields.  
   {#set-up-natural-lang-handling-other-nlu__table_yz1_1kp_m5b__entry__2}

   | Field | Description |
   |-|-|
   | NLU Model ID | Name of the model that contains the defining intents for the boolean responses. |
   | Name | Value name that represents the type of user input being configured. The following values are valid: * BOOLEAN_NO: Maps to utterances that express a "no" response to a yes/no question. * BOOLEAN_YES: Maps to utterances that express a "yes" response to a yes/no question. {#set-up-natural-lang-handling-other-nlu__ul_rwg_kbq_m5b} |
   | Active | Option that enables enhanced natural language user responses on your instance. |
   | NLU Intent ID | Name of the corresponding intent for the boolean option. By default, the intent for BOOLEAN_NO is Negative. The intent for BOOLEAN_YES is Affirmative. If you need to make changes, create a new model with these intents, and then specify the new intent in this field. |
   | Language | Language of the intent. English for ServiceNow NLU is configured by default. If you need to support other languages,you can add a row in the table for each supported language. |
   [ ]

   {#set-up-natural-lang-handling-other-nlu__table_yz1_1kp_m5b}
4. Select Submit or Update.

## Result

Depending on your environment, your configuration may contain entries for other
languages (such as French or German in the example below) or for other NLU
providers, such as IBM Watson.