---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Mention a user in the community

# Mention a user in the community {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Draw attention to your content in the community by mentioning other community users
in the post.

## Before you begin

Role required: sn_communities.community_user

## About this task

You can mention users in questions, blogs, events, comments, and answers.  
Note:  
The user mentions feature is not enabled for document or video content types.

You can mention users in Communities in the following
ways.

## Procedure

1. From the community, perform one of the following actions.
   * Post content to the community and place your cursor in the script editor.
   * Click the content you want to comment on or reply to.
   {#mention-users-community__choices_wq5_n35_zz}
2. Enter the @ symbol followed by the user's name.  
   Note:  
   You can mention multiple community users in the post.  
   An email notification is sent to the community users you selected and their followers. any community users that follow the user. The activity feed is also updated.  
   Note:  
   Followers can set their notification preferences to enable or disable notifications of user mentions.