---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create an external business location

# Create an external business location {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create an external business location to enable users and consumers to create
accounts, contacts, consumers, and households.

## Before you begin

Role required: admin

## About this task

Both internal and external users can be added as managers for external business
locations.  
The manager of an external business location can access all the cases for an account, household, or consumer in the location hierarchy, including cases for child business locations. The manager can also:

* Create staff members for internal and external business location.
* Assign roles and responsibilities to the staff members.
* Assign staff members to the location.
* View and manage cases created in the location hierarchy.
* Submit a case on behalf of the location.
{#create-external-business-location__ul_j2k_dl1_fmb}

## Procedure

1. Navigate to AllCustomer ServiceService OrganizationsExternal Business Locations.
2. In the External Business Locations list, click New.
3. On the form, fill in the fields.  
   For a description of the field values, see [External Business Location form](https://www.servicenow.com/docs/qL6a3_zA9ky~cSzNq62c~A "In the Customer Service Management (CSM) application, the Service Model Foundation uses the External Business Location (EBL) form to store information about an external business location. This information includes the staff members assigned to that location, cases, sold products, and install base items created for customers.").
4. Click Submit.  
   The location is added to the External Business Locations list.

   After creating an external business location, you can add staff members to the location and create relationships between staff members and accounts,
   households, and consumers, and track the list of customers serviced by a business location.
**Related tasks**   

* [Create an internal business location](https://www.servicenow.com/docs/2ZHi3cQJOcIUTEWlYwIQWA "Create an internal business location to enable users and consumers to create accounts, contacts, consumers, and households.")

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