---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure Walk-up Experience service channel

# Configure Walk-up Experience service channel {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure the Walk-up Experience service channel to meet the needs of your
walk-up agents. You can configure the way the tasks are assigned and manage interactions in
the Agent Workspace.

## Before you begin

Role required: admin or sn_csm_walkup.walkup_admin

## About this task

The Walk-up Experience service channel is viewed and configured through Advanced Work Assignment. You can modify default values and conditions as
required.

## Procedure

1. Navigate to AllAdvanced Work AssignmentService Channels.  
   The Service Channels list displays.
2. Select Walk-up to open the Walk-up Experience service channel.
3. Refer to [Create or configure a
   service channel](https://www.servicenow.com/docs/access?context=awa-create-service-channel&version=xanadu&pubname=xanadu-servicenow-platform&ft:locale=en-US) for detailed information regarding the Service Channel Walk-up form values and conditions.  
   For more information regarding Advanced Work Assignment service channels configuring capacity and utilization, inbox layout, and overriding agent capacity for selected agents, see [Service
   channels](https://www.servicenow.com/docs/access?context=awa-service-channels&version=xanadu&pubname=xanadu-servicenow-platform&ft:locale=en-US).
{#csm-walkup-config-serv-channel__steps_hfl_j1j_cmb}

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