---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# View or modify a Walk-up Experience appointment booking configuration

# View or modify a Walk-up Experience appointment booking configuration {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

View the base system default appointment booking configuration to determine if the
criteria meets your walk-up appointment booking requirement. You can modify the
configuration to manage appointment booking. The information stored in the Walk-up Experience appointment booking configuration applies to all the services
within the application.

## Before you begin

Role required: admin or sn_csm_walkup.walkup_admin

## About this task

The Walk-up Experience configuration is provided with the
Appointment Booking feature.

## Procedure

1. Navigate to AllAppointment BookingAppointment Configurations.
2. To view the Walk-up Experience configuration, click the configuration name.
3. In the Appointment Booking Configuration form, view or modify the following fields as needed.  
   {#csm-walkup-view-appt-app__table_ltp_w1g_wfb__entry__2}

   | Field | Description |
   |-|-|
   | Name | The name of the application configuration. |
   | Task Table | Appointments are created for the tasks in the selected table. The Walk-up Appointment \[wu_appointment\] table is the default table for the Walk-up Experience configuration. |
   | Availability Method | Use one of two methods to determine appointment availability. * Number of appointments per slot: Define a specific number of appointments per time slot. Use this method if the task assignment is set to manually which is the default setting. * Scripted: Use this configuration setting to determine availability if the task assignment method is set to using auto assignment or dynamic scheduling. {#csm-walkup-view-appt-app__ul_dft_rws_3bb} |
   | Active | Activates the application configuration and enables appointment booking. |
   | Auto acceptance | If the application configuration setting for Process lifecycle is set to task-driven, an agent must accept or reject an assigned task. Enable the Auto acceptance check box to override this configuration setting for appointment booking. |
   | Portal View | Display available appointments for a single day or for a week on the online Self Service Walk-up Check-in portal or from the Service Portal. |
   [Table 1. Appointment booking application configuration fields]

   {#csm-walkup-view-appt-app__table_ltp_w1g_wfb}
4. Click Submit.
{#csm-walkup-view-appt-app__steps_mkb_v1g_wfb}

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