---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Customer Service case digests

# Customer Service case digests {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use the case digests feature to provide periodic updates and resolution information
about high priority customer service cases to customers and internal stakeholders.
With this feature, you can send periodic case updates while a case is in progress using a
[case
action summary](https://www.servicenow.com/docs/0Ge_nFKthCvhQcjOuviQBQ "Use a case action summary to provide updates to customers and internal stakeholders while a case is in progress."). Once a case has been resolved, you can provide a [post case
review](https://www.servicenow.com/docs/kKYEBui2EwOqGYeD9eMRHQ "Use a post case review document to capture details about a resolved case, including a summary of the issue, affected assets, root cause, resolution, and any preventive measures.") document that captures details about the issue, root cause, resolution, and
preventive measures.

The case digests feature uses a configuration for case action summaries and post case
reviews. The configuration determines the information from a customer service case that is
captured as part of the case action summary or the post case review document. The
configuration also identifies the template that is used to create the summaries and review
documents.