---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Associate a product with a service definition

# Associate a product with a service definition {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

After creating a service definition, you can associate one or more product models or
sold products with the definition.

## Before you begin

Role required: sn_csm_case_types.service_definition_manager, sn_csm_case_types.service_definition_admin, or admin

## About this task

A product model or a sold product can have multiple services associated with it.

## Procedure

1. Navigate to AllCustomer ServiceAdministrationService Definitions.
2. Select a service definition.
3. In the Product Service Relationships related list, select New.  
   The system displays a new Product Service Relationship record. The Service definition field is auto-filled with the name of the selected service definition.
4. Determine if this service definition is available for all products or for a specific product.  
   * If it is available for all products, enable the All products check box and go to step 6.
   * If it is available for a specific product, leave the check box empty and go to the next step.
   {#service-def-associate-products__ul_j3w_zrv_xxb}
5. Select the product in the Product field.
6. Select Submit.  
   The relationship record is added to the Product Service Relationships related list. If the relationship is for a specific product, the name is displayed in the Product column.

*[\>]: and then