---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Tracking the location details for a service organization

# Tracking the location details for a service organization {#ariaid-title1}

* Release version: Xanadu
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

By tracking and capturing the location details for a service organization, you can
provide Field Service Management, Walk-up Experience and appointment booking
capabilities.

## Location tracking details {#track-location-details-for-so__section_dbz_tqp_bwb}

You can provide Field Service Management, Walk-up Experience, and appointment booking capabilities through the service organization data model by capturing the Location (cmn_location) table details.  
Note:  
You must activate the service organization (com.snc.service_organization) plugin before you can track the location details for a service organization.

## Location field {#track-location-details-for-so__section_w2q_yqp_bwb}

By going to the service organization form, you can see that there's a Location field, where you can add the information about your geographical location, that is, the cmn_location of the service organization. The address fields on the cmn_location table is synchronized with the service organization but not the vice versa.  
Note:  
Changes to the cmn_location record don't update the address fields on the service organization.  
The address fields on the service organization record that are synchronized with the location (cmn_location) include:

* Street
* City
* State
* Country
* Zip / Postal Code
* Latitude
* Longitude
{#track-location-details-for-so__ul_kty_scd_lvb}  
Note:  
With the base system, the Location fields don't appear on the form or list views. If the location field on the service organization isn't defined, an on-demand script is shipped with the base system. The script generates the cmn_location record from the address fields.