---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# View records related to a case from the Customer and Consumer Service Portals

# View records related to a case from the Customer and Consumer Service Portals {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

View records related to a case, such as requests, changes, or problems, from the
Customer or Consumer Service Portals.

## Before you begin

Role required: sn_customerservice.customer_admin, sn_customerservice.partner,
sn_customerservice.customer_case_manager, sn_customerservice.customer,
sn_customerservice.consumer

## About this task

If a case has one or more related records, a Related Records widget is displayed on
the case view page that lists those records.

## Procedure

1. Navigate to the Customer or Consumer Service Portal.
2. Click My Lists in the portal header and then select a case.  
   You can use the My Lists filter to narrow the list of records before selecting a case.
3. In the Related Records widget, click a record to view its details.
4. **Optional:** For request records, expand the Stage field to display more details about the request process.
5. Click the X in the upper corner to close the details window.